Customer Service Call Center Representative

Dealership:

L0105 Lithia Home Office

Customer Service Representative, Call Center

The Customer Service Representative, Call Center will be responsible for handling inbound phones calls from customers while providing excellent customer service and accurately capturing data using company processing systems.

Location: Remote, PST

Compensation: $20/hr - $20.50/hr

Responsibilities

• Handle inbound from customers in a Call Center environment while delivering quality service
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on policy terms and cancellation process
• Maintain and ensure accurate, up-to-date customer account information
• Place outbound calls as needed
• Other duties as assigned

Skills and Qualifications

• Bilingual in Spanish preferred
• Previous telephone customer service experience preferred
• Ability to perform accurate data input into a variety of software
• Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.