Service Delivery Manager

Job Location

Boise, Idaho

Job Duties

Act as the primary relationship contact to coordinate and execute resolution of service incidents and escalation of technical issues. Plan and oversee the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service. Manage Client Engagement Model & client health reporting. Ensure client engagement from the daily user to decision maker level of the client. Ensure quality servicing and operational performance within the parameters of delivery standards (SOPs). Provide guidance and mentorship to daily delivery team. Develop client relationships and expands network at those organizations, understanding of client business and product needs. Strategic planning of service delivery to drive usage and is proactive in service and support to reduce client downtime and support costs. Collaborate with sales and support groups to demonstrate value of support offering to client and identifies business opportunities for expanded support. Maintain knowledge of product enhancements and the changing investments accounting industry. Help aggregate client feedback and provide guidance to improve operationally and expand the product offering. May telecommute.

Job Requirements

Must have a Bachelor’s degree in Business Administration or related field and 12 months of experience in the job offered or in a Service Delivery Manager-related occupation.

Contact Instructions

To apply, send resume to recruiting@clearwateranalytics.com. Must reference job 10228.15.14.

Salary

$50,086/yearly