Turndown Attendant, Hotel Housekeeping

Under the direction of the Supervisor, Housekeeping, the Turndown Attendant Housekeeping is responsible for providing turndown and cleaning service for all vacant and occupied rooms. Responsible for providing and maintaining 5-Star, 5-Diamond rating experience according to our Forbes standards. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Is responsible for cleaning all guestrooms, making beds, and providing clean terry and robes. Cleans, dusts, sanitizes, collects garbage and replenishes all collaterals, supplies, amenities, coffee pods and condiments. Respects all guest requests and preferences, while adhering to the enterprise’s policies and applicable laws. Reports maintenance issues to the Office Coordinator or the Supervisor. Provides turndown service in the evenings and prepares the guestroom ambiance for guests to relax and sleep. Possesses the ability to carry a radio and wear an earpiece discreetly to communicate with team members.
2.    Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
3.    Motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
4.    Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and reports all guest requests to the Supervisor or the Office Coordinator as needed.
5.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED is required.

• Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.

• Must have schedule flexibility to work evenings, weekends, holiday shifts and overtime when needed.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Good verbal and written communication skills required.

• Knowledge of housekeeping service techniques and productivity expectations.

• Ability to identify and prioritize issues.

• Must be personable and professional, capable of using caution and discretion in communication.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following: No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference an