Account Manager

Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States!  On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: An Account Manager serves as the liaison to customers and internal stakeholders with respect to business relationships, developing new business opportunities and providing timely and effective solutions emanating from ES&S products and services that meet moderately complex customer needs. This role operates as the key point of contact in the assigned territory on customer matters specifically requiring advanced product knowledge. This role requires advanced product and company knowledge, project management and ability to accomplish on-site coding.

Essential Duties and Responsibilities:

1. Operate as the lead point of contact for all customer matters within the assigned territory including but not limited to building relationships county and state level election officials, providing excellent customer service and advanced technical support with respect to questions, customer requests and product issues’ resolution across all product lines used by assigned customers.
2. Manage a portfolio of assigned customers, and actively seek and develop new business from existing clients. Collaborate with sales and other internal stakeholders to identify and execute growth opportunities within the assigned territory. 
3. Facilitate communications across customers and internal stakeholders to discern customer issues focused on timely and effective resolution of product functionality issues among assigned customers.
4. Identify and evaluate training needs and conduct hardware training as required to ensure end user know-how in the operation of products among clients.
5. Manage projects focused on new system implementations as well as upgrades/enhancements with respect to hardware and software voting systems used among assigned customers; and educate customers on new releases via user groups, data reviews and internal training.
6. Facilitate issues resolution using advanced knowledge and experience regarding ES&S software and hardware system solutions.
7. Communicate clearly the progress of weekly, monthly and quarterly goals to internal and external stakeholders to ensure timely and successful delivery of our solutions according to customer needs and objectives. 
8. Provide input for responses developed regarding requests for proposals (RFP.)
9. Monitor state, federal, and local regulations that affect voting systems; and document software requirements to meet the regulations.
10. Forecast, track and report on key account metrics regarding operational and financial performance among assigned customers.
11. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel: Approximately 50%-75% travel is expected.

Education: A bachelor’s degree in business administration or computer technology field is preferred; or equivalent field experience in election industry or government sector

Experience: At least 4 years’ experience including: 

• Experience with MS Office Suite of Products (Outlook, Word, Excel, PowerPoint) 
• Experience with election specific software, including Election Management Software (i.e. Electionware), ePollbook Software (i.e. Connect), and Voter Registration software (i.e. Power Profile). 
• Proven work experience as an Account Manager, Key Account Manager or other relevant account management and/or Sales experience with responsibilities in delivering client focused service based on customer needs. 

 Competencies: 

• Advanced technical capacity
• Problem Solving/Analysis
• Strong Communication skills including written, presenting and influencing effectively
• Excellent interpersonal skills including listening, negotiation and presentation skills
• Well