Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Port St Lucie

                    

Facility

Saint Lucie West Med Center

                     

Department

MFM Diag Ser Front End-Cleveland Clinic Martin Health

                      

Job Code

000667

                     

Shift

Days

                       

Schedule

6:00am-6:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. For residents of west Port St. Lucie, Martin Health at St. Lucie West provides a wide range of health care resources close to home. Our facility is conveniently located for residents in the fastest-growing area of the Treasure Coast. Since 1995, the facility in St. Lucie West has provided access to vital medical care. Cleveland Clinic is recognized as one of the top hospitals in the nation. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.       

 

A caregiver in this position works Monday-Friday from 7:00AM – 3:30PM, with rotating Saturday requirements. 

 

A caregiver who excels in this role will:   

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

 

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Medical office experience 

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re de