MTAP - Senior IT VMR/VMO Enterprise Application Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Title: MTAP – Senior IT VMR/VMO Enterprise Application Lead

The IT Vendor Management Office at McKesson is pivotal in orchestrating and nurturing the relationships between our external technology vendors, service providers, and internal IT Service Owners and Stakeholders. We are seeking a distinguished Lead IT Vendor Manager specializing in Enterprise Applications and Service Delivery Operations. This role is integral to the strategic selection and determination of vendors, in partnership with internal stakeholders, the VMO, and Sourcing & Procurement teams. The successful candidate will adeptly navigate contract negotiations and ensure robust performance monitoring and communication channels between vendors and stakeholders. This position requires deep expertise in the Software Development Lifecycle, DevOps, Cloud, ERP, CRM, SCM, and HRMS to guarantee alignment with organizational policies, cost efficiency, and quality standards. Additionally, the role encompasses risk management and strategic planning, fostering a culture of collaboration, accountability, and operational excellence to enhance the value derived from vendor partnerships for McKesson.

Starting Pay is between $116,600.00 to $170,000.00 depending on experience

Key Responsibilities

Third-Party Service Delivery Excellence

Strategic Focus:

• Service Level Agreement (SLA) Performance Management
• Third-Party Resource Optimization
• Data-Driven Insights and Analytics
• Exceptional Service Delivery

Vendor Performance Management:

• Drive IT VMO third-party vendor performance by ensuring adherence to SLAs, contractual obligations, and McKesson's performance expectations.
• Foster a culture of accountability with IT VMO third-party suppliers, aligning with McKesson's goals and promoting continuous improvement.

Relationship Management:

• Serve as the primary liaison between McKesson's internal stakeholders and IT VMO third-party providers, ensuring effective collaboration, delivery satisfaction, SLA performance, and conflict resolution.

Process Optimization:

• Support the evaluation, standardization, and streamlining of vendor management processes to enhance efficiency and minimize operational bottlenecks.
• Contribute to automation solutions for repetitive vendor management tasks, ensuring scalability and reducing manual intervention.

Data and Analytics Framework:

• Data-Driven Insights and Analytics based on data collected on SLA performance and stakeholder feedback
• Manage and support a robust data and analytics framework, providing accessible key performance indicators (KPIs) and metrics for real-time decision-making.
• Collaborate with cross-functional teams to align reporting with executive needs, delivering timely and relevant insights for strategic decisions.

Continuous Improvement:

• Drive innovation and continuous improvement by suggesting process changes that enhance vendor relationship performance and value.

Compliance Assurance:

• Ensure adherence to internal IT VMO standards and processes across all teams and third-party partners.
• Manage and enforce governance frameworks that align vendor activities with McKesson's policies, industry regulations, and risk management practices.

Risk Management and Auditing:

• Conduct regular audits of vendor management processes to identify and mitigate risks, ensuring compliance with internal and external requirements.
• Provide oversight for regulatory reporting and documentation, ensuring transparency and traceability of all vendor management activities.
• Provide leadership and Third-Party oversight in mitigating risk to McKesson

Business Experience:

The MTAP – Senior IT VMR/VMO Enterprise Application Lead will drive managing service provider relationships and ensuring optimal performance of enterprise applications. This role requires a dynamic leader capable of conceptualizing, planning, and implementing comple