Systems Administrator

Description

We are seeking a Systems Administrator at our downtown Cleveland, Ohio wealth management firm. This position will be responsible for managing, configuring, and maintaining Clearstead’s IT infrastructure. This includes troubleshooting, end-user support and solution to ensure a secure and reliable environment.

In this position you will:

• Install, configure, and maintain network hardware and software in a high availability environment.
• Support network and end-user remote office sites, which may require travel.
• Participate in the planning, implementation, and maintenance of on/off premise environments.
• Administration of users, groups and devices using Active Directory and Entra ID.
• Assist in situational awareness, enhance end user detection and prevention capabilities.
• Resolve escalated support issues and provide guidance and training, as needed.
• Develop and maintain a working relationship with all managed service providers.
• Microsoft 365 Administration, including product support.
• Remediation of security monitored alerts.
• Research and resolution of server log event.
• Assist in patch management planning and remediation across all platforms.
• Support remote user and VPN access.
• Maintain server backups and user level restores.
• Responsible for hardware purchasing, inventory management, and rotations.
• Participate in regular Cybersecurity audit and vulnerability assessments.
• Maintain strict access control protocols to safeguard sensitive information.
• Maintain detailed network diagrams, documentation, and operational procedures.
• Participate in the development of disaster recovery plans.
• Collaboration in support of project initiatives and evaluating emerging technologies for infrastructure improvement.
• After-hours support, as needed.
• Other duties as assigned.

Requirements

The successful candidate will have:

• Bachelor's degree or relevant experience preferred.
• 3 - 5 years of experience with a focus on managing enterprise-level systems and networks
• Ability to troubleshoot complex issues independently.
• Working knowledge of VMware or Hyper-V administration and troubleshooting.
• Build, troubleshoot, and maintain Windows OS.
• Ability to teach and coach, helping make a stronger work environment.
• Stay current with industry trends and emerging technologies in IT systems administration.
• Strong understanding of privacy and security protocols.
• Email Security and Compliance experience.
• Communicate technical situations and solutions effectively to a non-technical audience.
• Commitment to company values.

Clearstead is committed to building a culturally diverse workforce and strongly encourages applications from minorities and women.

We are an equal opportunity-employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

The qualified candidate can expect:

• A flat, bureaucracy-free organizational structure that fosters creative thinking and involvement at all levels of the organization
• The opportunity to join a growing employee-owned firm that offers professional growth in an industry that is both dynamic and intellectually challenging
• An opportunity to work with institutions across the country
• A competitive base salary with an incentive bonus program
• 401(k) Savings plan with company contributions
• Health, Dental, Vision, and Long-term disability insurances
• Generous paid time off program
• We are Clearstead…an independent institutional and wealth advisory firm in Cleveland, Ohio.

Our private clients are families, individuals, and related entities. Our institutional clients include retirement funds, endowments and foundations, higher educational institutions, and healthcare organizations. 

There’s a popular line at Clearstead, “There are no sharp elbows.” Employees have a voice in driving our success through our innovative, team-based approach. By empowering employees with rewarding careers, ownership, and valuing their perspectives we foster a culture of collaboration. This helps us attract and retain strong and motivated individuals.