Quality Business Improvement Analyst

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Quality Business Improvement Analyst will play an integral role as part of the Product Quality team by combining data analysis and visualization with hands-on project management execution for quality engineering, operations and process improvement teams. The scope of this role is organization-wide and includes working closely with Product Quality leadership to implement and maintain complex dashboards, drive on-going strategic governance, coordinate cross-functional projects and drive continuous improvement. The ideal candidate is a self-starter with a strong attention to detail, comfort with tools like Tableau or Excel, the ability to juggle multiple priorities, and strong business acumen to connect daily tasks to broader organizational goals.   

Roles & Responsibilities:

• Establish a foundational understanding of and partnership with assigned business functions; stay abreast of business performance
• Develop, maintain and enhance executive and operational dashboards and reports using tools like Tableau or Excel
• Lead, support or facilitate cross-functional improvement projects; delivers measurable business process improvement
• Lead planning and tracking activities including requirement gathering, prioritization, documentation and communication
• Collect and organize data to support business process insights; present insights and recommendations to management for decision making and strategic planning
• Proactively monitor project progress and mitigate project risks or roadblocks
• Establish and enhance sustaining practices (e.g., dashboard standards, project governance)
• Facilitate the spread of a culture of continuous improvement throughout the organization

Qualifications

Required Skills & Experience 

• 2+ years of experience in an analytical, operational or project support role
• Experience with data analysis and visualization tools (e.g., Tableau, Excel); proven track record of building tools, databases, dashboards and processes from scratch
• Experience with SQL or other query tools; ability to perform effective querying involving multiple tables and subqueries
• Demonstrated ability to operate independently in a complex environment, taking full ownership of deliverables from concept to execution
• Exceptional attention to detail, with a proven track record of delivering accurate, executive-ready materials and dashboards
• Strong problem solving, quantitative and analytical abilities
• Ability to work in a fast-paced environment and partner cross-functionally at all levels of the organization
• Effectively collaborates while deferring to expertise in workgroups, project teams, and on improvement initiatives
• Strong organizational skills with the ability to manage multiple priorities and timelines simultaneously

• Strong written, oral and group presentation skills
• Demonstrates accountability, effectively builds trust, and develops positive relationships across the organization
• Follows through on commitments and communicates updates or issues to stakeholders
• Strong interest in quality systems, business process improvement and/or project management
• Intellectual curiosity with a desire for continuous improvement

Education & Training:

• Bachelor’s degree required in quantitative field or equivalent experience
• Master’s / MBA a plus

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain dis