Patient Services Technician/ Branch Lead

Description

Patient Service Technician / Branch Lead Summary

This dual role combines the responsibilities of a Patient Service Technician (PST) and a Branch Lead. You will not only deliver, set up, and recover durable medical equipment (DME) and supplies while providing best-in-class patient service, but also support the operational success of the branch. As a Branch Lead, you will oversee scheduling and administrative tasks, assist with recruitment and onboarding, serve as a communication link between team members and leadership, and foster a positive and productive work environment. While not a formal supervisor, this role is essential to maintaining operational excellence, promoting teamwork, and ensuring an exceptional patient experience.

How We Take Care of our Patient Service Technician / Branch Leads

Competitive, market-based compensation and benefits that include:

•  Health, dental, vision insurance + ancillary choices as well
•  Teladoc services (provided at no cost)
•  $50,000 Life insurance (provided at no cost)
•  Employee Assistance Program (provided at no cost)
•  401K retirement + company match
•  Short- & long-term disability
•  15 days paid vacation
•  8 Paid Holidays
•  40 paid volunteer hours
•  Bereavement time off
•  Quarterly company events

Patient Service Technician / Branch Lead Essential Functions

•  Complete deliveries, new-patient setups, and equipment recoveries efficiently and safely within the service area.
•  Educate patients on proper care, usage of equipment, patient rights, financial responsibility, and collect payments/signatures when applicable.
•  Assess patient needs and act accordingly, collaborating with other functions to provide whole patient care.
•  Protect the safety of patients and self by following established safeguards, PPE requirements, and safety protocols.
•  Receive, store, and distribute materials and supplies, managing inventory through regular physical counts.
•  Organize and load equipment efficiently to maximize delivery effectiveness and ensure security of company property.
•  Complete documentation, charting, and plan of care accurately and timely while maintaining confidentiality.
•  Manage daily scheduling and timecard approval for branch team members, ensuring operational and payroll accuracy.
•  Assist in the recruitment process, including interviewing and onboarding of new branch team members.
•  Facilitate annual performance reviews with support from the Operations Supervisor.
•  Act as the primary escalation point for branch-level issues, working with leadership and People Experience to resolve conflicts.
•  Coordinate branch communications, meetings, and continuous improvement initiatives.
•  Monitor daily branch operations and delegate tasks as needed.
•  Other duties as assigned.

The Barnes Difference

For those looking for a workplace that is as compassionate with its staff as it is with its patients – Barnes Healthcare has what you are looking for. Providing unparalleled service since 1909, we do not just offer you a job; we welcome you into a family committed to outstanding care, community spirit, and meaningful impact. Our history exists simply because of the people committed to delivering on our driving purpose – We Take Care of People.™

A Legacy of Caring – Join forces with a healthcare pioneer! Experience how we have earned the trust of countless families through over a century of unwavering dedication to nurturing health and happiness.

A Culture of Empathy – Dive into an environment where patients' wellness journeys shape our business. Your empathy and insights are valued, heard, and pivotal in crafting holistic care experiences.

Community Engagement – Engage with local endeavors, enrich lives, and witness firsthand the difference you make every day. We provide 40 hours of volunteer time off to allow you to get involved with our communities in a personal way. Our commitment to our communities has led to raising over $800,000 for those we serve since 2009.

Daily Fulfillment – Your experience will be much more than a paycheck. It is the gratification of knowing your work profoundly improves lives, contributing to delivering compassionate care for those we serve.

Exceptional Teamwork – Your purpose is shared with a group of passionate, talented, and supportive colleagues who work together to deliver a transformative impact and legendary customer service. You will find a second family here.

Deep Roots – Become a part of a fourth-generation family business whose success has always been measured by the number of live