Americas Delivery Center ServiceNow Pod Lead - Technology

JOB REQUISITION

Americas Delivery Center ServiceNow Pod Lead - Technology

LOCATION

AMERICAS DELIVERY CENTER

ADDITIONAL LOCATION(S)

JOB DESCRIPTION

You Belong Here  

The Protiviti Career provides an opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.  

   

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. 

 

Where We Need You 

The Protiviti Americas Delivery Center is seeking a Pod Lead (Manager) to join our growing technology competency. Embracing Protiviti’s vision of “Bringing Confidence to a Dynamic World,” the Americas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients. 

 

What You Can Expect 

As part of Protiviti’s ADC team, you will oversee a team of analysts and senior analysts through multiple projects to ensure quality and efficiency. Our delivery center team collaborates to complete projects and assignments in support of Protiviti’s Solution offerings – Technology, Risk and Compliance, Internal Audit & Financial Advisory, and Business Performance Improvement. The site capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on business needs.    

 

What Will Help You Be Successful 

• You enjoy contributing to operational excellence, working collaboratively and/or leading various teams and projects, ensuring high satisfaction for our clients and stakeholder teams.  

• You are motivated to learn and are interested in all things related to technology, including the latest trends and developments.  

• You enjoy collaborating with teammates from diverse backgrounds to create exceptional outcomes. 

• You are highly organized and have familiarity with project management concepts. 

• You value serving as a mentor to others and promoting a positive team culture that fosters open communication among all members.  

• You create growth opportunities and directly oversee the development of others. 

• You have the ability to be innovative and come up with solutions for problems. 

• You are adaptable and enjoy working on a variety of projects and tasks. 

 

Do Your Talents Include the Following? 

Demonstrated experience with: 

• Experience building ServiceNow reports and dashboards. 

• In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs 

• Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP