Manager, Onboarding Programs

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

The Manager, New Hire Programs will lead a team of New Hire Trainers and own the strategy for how OpenTable ramps talent across the Restaurant Sales and Services organization. This role is responsible for building a scalable, role-specific onboarding approach that helps new hires build confidence quickly, develop the right behaviors, and progress toward performance readiness with consistency. They will define how training, coaching, certification, and manager reinforcement work together across active role tracks, while helping modernize onboarding through AI-enabled learning, coaching, and reinforcement strategies. This leader will partner closely with cross-functional stakeholders to ensure ramp programs reflect field realities, business priorities, and the evolving needs of the go-to-market organization.

Responsibilities

• Lead and develop a team of New Hire Trainers, providing strategic direction, coaching, prioritization, and support across Restaurant Sales and Services onboarding programs.

• Own the end-to-end strategy for new hire ramp, including program architecture, delivery approach, role-track design, graduation milestones, and readiness criteria.

• Define how enablement-led training and frontline manager-owned coaching should work together to create a scalable and effective onboarding experience.

• Partner with Enablement, frontline leaders, Product Marketing, Revenue Operations, and other cross-functional stakeholders to align ramp programs to business needs and field expectations.

• Establish and track onboarding success metrics that go beyond completion to include ramp progress, behavior change, skill adoption, and business outcomes by role.

• Identify and implement AI-enabled tools, workflows, and reinforcement strategies that improve trainer efficiency, learner experience, and speed to proficiency. 

Minimum Qualifications

• 5+ years of experience in enablement, onboarding, training, or learning program leadership.

• 2+ years of people management experience, including direct leadership of trainers, facilitators, or program managers.

• Experience designing or evolving role-based onboarding programs with clear milestones, readiness criteria, and performance expectations.

• Experience using data to evaluate training effectiveness and connect onboarding programs to behavioral and business outcomes.

• Experience applying AI tools or AI-enabled workflows to learning, coaching, content creation, or performance support. 

Preferred Qualifications

• 7+ years of experience in enablement, onboarding, training, or learning within a go-to-market organization.

• Experience supporting sales, account management, onboarding, customer success, or other customer-facing teams.

• Experience building onboarding programs across multiple role tracks, regions, or stages of the customer lifecycle.

• Familiarity with balancing central enablement ownership and frontline manager accountability within ramp models.

• Strong cross-functional leadership and stakeholder management skills, with familiarity using AI to improve enablement efficiency, personalization, and just-in-time learning. 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings