We anticipate the application window for this opening will close on - 1 Aug 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

In this exciting role as a Senior Business Process Improvement Program Manager, you will be responsible for Enterprise Level Strategic Programs withing Core Quality Services.  You will also have a small, independent, global team that manages access, maintenance and data migrations in our PLMs, integrations of acquisitions into our operations and PLMs, and process improvement in enterprise dashboards.

In your primary role as Senior Business Process Improvement Program Manager, you will partner with Enterprise Quality Leaders, OU and Site Leaders to drive results within the Enterprise Change Control Improvement (ECCI) Program. This is a global cross functional effort to improve change control processes within Medtronic, ensuring compliance with regulations and meeting international standards, while reducing the amount of time it takes to complete change control activities.  You will work with operational and functional leaders to drive program results, while maintaining scope and achieving program benefits.  You will ensure that planned acquisitions are comprehensively integrated into Medtronic’s PLM Systems on schedule. 

Core Quality Services (CQS) is an enterprise level function that is leveraging Medtronic’s scale in a shared service model for many Quality transactions.  CQS employees continuously strive for process improvement leveraging the Medtronic Performance System, driving efficiency, improving effectiveness and ensuring added value in the process for the Operating Units, Operations Facilities and Global Functions they serve.  You will ensure enterprise-level reporting solutions provide adequate analytics to report performance, identify performance gaps and provide “information” to consumers of data that will allow them to address process performance gaps.

Our Global Quality Strategy is rooted in the Medtronic Mission and our Quality Policy. Being a 'trusted partner' means always putting patient safety first, upholding product quality, and maintaining the highest ethical standards in our business relationships and programs.

Job Responsibilities

• Organize, lead, and facilitate cross-functional project teams.

• Drive actions to ensure results of a 30% improvement in Product Change Order Lead Time for the organization for Q2-Q4 FY26.  This includes oversight and monitoring of the Enterprise Quality Plan KPI for Lead Time.

• Identifying areas falling short of plan and partnering with OU, Operations, Operations QA and/or Regional leadership to recover shortfalls to plan.

• Point of contact for Acquisitions and Integrations for PLM and CQS Configuration Assurance (CA) and for developing and implementing plans for the acquired company to be integrated into Medtronic’s PLM Systems. 

• Responsible for ensuring CQS CA is adequately represented in integration activities and that the organization will be able to adequately support the business post-integration.  This requires working closely with CQS CA Operational Leads.

• Review all CQS CA Owned Dashboards and partner with users of data to establish (or update) the Dashboard “Roadmap”.

• Partner with the Data Analytics Team to establish and execute an Implementation Plan that supports the “Roadmap”.

• Handle PLM issue escalations ensuring the appropriate team or IT support as appropriate to resolve PLM system issues.

• Provide day-to-day oversight and leadership to a small independent team of staff supporting acquisitions and integrations, PLM administration and/or scorecards and reporting.

Onsite

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Requires a Bachelors degree and minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience. 

Nice to Have  

• Demonstrated ability to deliver quantifiable results in support of site operations and/or operations QA experience required.

• Exper