Manager, Workforce Management Systems & Operations

About the Role

The Manager, Workforce Management Systems & Operations is a leader responsible for representing and advancing the enterprise Workforce Management (WFM) vision through strong platform stewardship, cross functional partnership, and continuous improvement, under the vision and direction of the Director of Workforce Management and Reporting in Store Operations. This role enables labor strategy and execution across the field by ensuring workforce systems and processes support schedule excellence, productivity, compliance, and a consistent, positive employee experience.

This role supports the day to day and long-term optimization of Workforce Management platforms, including UKG and Strategic Workforce Planner. The Manager ensures system stability, strong performance, and reliable data while translating company and brand priorities into scalable labor solutions that support store operations across a family of brands, each with unique operating models, labor needs, and scheduling requirements.

Aligned to the WFM Operating Model, this role plays a key role in advancing workforce management strategy through execution. As a cross functional collaborator, the Manager leads WFM initiatives and enhancements, oversees integrations with enterprise platforms, and continuously improves labor management processes and system functionality. Success in this role is demonstrated through the timely delivery of initiatives aligned to the WFM roadmap, strong adoption of tools and processes in the field, and measurable improvements in scheduling effectiveness, hiring enablement, labor, productivity and system performance.

This position blends technical depth, operational leadership, and analytical rigor to deliver compliant, future ready Workforce Management solutions to our family of brands at Gap Inc. The Manager provides accurate, actionable workforce reporting and insights that are trusted by field and Operations leaders, enabling data driven decision making, optimized labor outcomes, and an elevated field experience.

What You'll Do

Workforce Management Leadership & Execution 
• Represent the Workforce Management strategy and vision in operational, cross-functional, and leadership forums, in close partnership with the Director of WFM. 
• Drive end-to-end execution of WFM systems and processes, leading delivery aligned to the WFM Operating Model. 
• Provide strategic guidance to Operations leaders based on key performance metrics, workforce trends, and labor insights. 

• Act as a trusted advisor on labor optimization, workforce strategy, and system-enabled operational improvements. 
 

Systems Ownership & Optimization 
• Play a key role in system configuration strategy and implementation for timekeeping, attendance, scheduling, shift management, and mobile functionality to meet evolving business needs. 
• Drive WFM system enhancements, upgrades, and integrations, ensuring alignment with the broader workforce management roadmap. 
• Proactively monitor system health, escalate risks, and resolve issues impacting field operations. 
• Analyze and propose system-based solutions within brand store environments that require differentiation or specialized configuration. 
 

Reporting, Analytics & Insights