Vice President, Hotel and Club Operations

Description

About MML

MML Hospitality, founded in 2006 by Larry McGuire, Tom Moorman, and Liz Lambert, has quickly risen to prominence in the hospitality industry. What began with the opening of Lamberts, a revered restaurant in Austin, has evolved into a diverse portfolio encompassing restaurants, hotels, retail, catering, and consulting services. Our success is rooted in our commitment to providing unforgettable experiences that are both deeply personal and universally appreciated. This dedication has fueled our growth, with MML Hospitality experiencing substantial expansion and acclaim in recent years.

Position Summary

MML Hospitality seeks an experienced Vice President of Hotel and Club Operations (VPO) to oversee hotel and membership club operations. Reporting to MML Ownership, the VPO will drive strategic direction and operational excellence across our businesses, enhance guest satisfaction, ensure efficiency, and maximize profitability. They will establish and implement policies reflecting MML’s culture and vision, oversee day-to-day operations and procedures, analyze performance metrics, and ensure compliance with standards. The ideal candidate will have a proven track record of achieving ambitious goals, empowering teams, and strong communication skills. The VPO must uphold high ethical standards and embody our values, serving as a critical representative of MML.

Vice President of Hotel and Club Operations Responsibilities

Strategic Leadership:

• Collaborate with MML Ownership to define and align mission, vision, and values.
• Manage a team of VPs, Hotel GMs, Club Directors, and other supporting departments such as Facilities and Technology by providing leadership, coaching, accountability, and mentoring.
• Maintain and improve service quality standards, ensure compliance with MML standards, and implement best practices for guest satisfaction. 
• Develop and execute a strategic plan by analyzing market conditions, assessing internal capabilities, and identifying challenges and opportunities. 
• Set clear goals, objectives, and action plans, leading the development and implementation of business strategies. 
• Provide regular reporting and analysis of key performance indicators, using data to inform decision-making and provide updates to MML Ownership. 
• Oversee financial performance, including budgeting, cost control, and financial reporting, identifying revenue growth opportunities and expense reduction strategies. 
• Lead change management initiatives to drive continuous improvement and manage transitions effectively. 
• Collaborate cross-functionally with the Chief of Staff, Creative, HR, and Finance divisions to align strategies and achieve organizational goals. 
• Manage risk and ensure compliance by identifying, mitigating, and managing all insurance and liability-related operational risks. This includes ensuring regulatory compliance, implementing safety measures, and overseeing all insurance and liability matters. 
• Drive technology integration to enhance operational efficiency, guest experience, and competitive advantage.

Operational Excellence:

• Oversee day-to-day operations of hotels and membership clubs and select consulting projects for consistent guest experiences and high service quality.
• Lead execution of new projects, ensuring seamless operations from start to finish.
• Cultivate a culture of personalized service and genuine hospitality to differentiate MML from competitors.
• Collaborate with VPs, Directors, and GMs to establish revenue targets.
• Set guest satisfaction goals using metrics like reviews, NPS, and repeat business rates.
• Align location goals with MML's strategic vision.
• Establish efficiency objectives to improve processes and reduce costs.
• Develop and implement operational policies, procedures, and standards for compliance.

Financial Management:

• Monitor financial performance to meet budget targets, implementing corrective actions as needed.
• Collaborate with the VP of Finance on budget development, revenue forecasting, data analysis, and identifying investment and cost-saving opportunities.
• Prepare regular financial reports and analyses with the finance team, providing insights into the health of MML's hotel, restaurant, and catering portfolio from a micro and macroeconomic perspective and insights into financial health and business improvements.
• Identify and mitigate financial risks, ensuring compliance with regulations and reporting requirements.
• Utilize technology to streamline financial processes and enhance efficiency.

Team Leadership and Development:

• Cult