Information System Support Specialist - Client Technology

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

CLIENT TECHNOLOGY TEAM

Opening Date: October 7, 2024

Closing Date:  October 22, 2024

Job Class Code: 0928
Grade: 19
Salary: $22.82 - $31.61/Hourly (includes 15% recruitment & retention stipend and eligilble for an additional 5% annual training bonus)
Position Number: 004200467

You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today must work tomorrow.  You enjoy clearing hurdles as you strive for excellence and quality work.  If this describes you, we want you on our TEAM!!

OVERVIEW:   

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees.  OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

ABOUT THE JOB DETAILS:

You will be performing all levels of on-site technical work. Everything from troubleshooting advanced systems in State Police Cruisers, down to the simplest machine deploy. If the problem demands hands-on action, you are the one MaineIT depends on to get it done! You will be based in Augusta, Maine, covering the greater Augusta, Gardiner, and Hallowell areas. Travel within 10 miles of Augusta will be required.

This is an exciting opportunity to work hands on with all the various technologies that the state of Maine uses in the field. This is not a position for those that like to be behind a desk 8 hours a day. You will be constantly on the go. Going to where the problem is and fixing it!

You will be on a high-performing team with highly skilled IT professionals to support our user community, wherever they may be, from a Forest Service helicopter to a Marine Patrol boat in the Gulf of Maine, You will be hands-on solving the problems that others can’t.

Responsibilities include installing and configuring computers, printers, and peripherals. Diagnosing and resolving communications, hardware, and other issues that can’t be done remotely. Supervision may be exercised over lower-level technical personnel.  Work is performed under limited supervision.  Teamwork is essential. We all help each other, regardless of our roles, thus a multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems.  

This position is 100% on-site. You will be based in Augusta, Maine, covering the greater Augusta, Gardiner, and Hallowell areas. Travel within 10 miles of Augusta will be required.

WHAT WILL YOU DO?

• MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:   
  • Practice Customer-focus, ensuring that our customers are heard, and their needs are met.  
  • Hold ourselves to a high level of Accountability by being transparent with our stakeholders.  
  • Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.  
  • Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. 
• Participate in meetings and projects as assigned
• Provide technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device.
• Provide limited training to the end users for them to achieve minimal performance in computing.
• Work with other groups outside/within Client Technologies to resolve end user issues.
• Participate in Disaster Recovery exercises to e