About the role
Responsibilities / Tasks
GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.
Start strong – Medical, dental, and vision coverage begins on your first day
Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
Keep learning – Take advantage of tuition reimbursement to further your education or skillset
Live well – Our wellness incentive program rewards healthy habits
Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses.
We are seeking a dedicated and customer-focused Field Service Technician to join our Service Group. This position plays a critical role as the front-line ambassador to our customers, providing technical support, troubleshooting, repairs, installations, and training in a wide range of environments. If you enjoy hands-on work, solving problems, and traveling, this role offers an exciting opportunity to contribute directly to customer satisfaction.
Key Responsibilities
Receive and manage service-related calls from customers.
Build accurate parts lists for internal and external customers.
Provide troubleshooting support via phone and email.
Travel to customer sites (up to 90%) for:
Maintenance
Repairs
Troubleshooting and diagnostics
New equipment installation and commissioning
Customer training
Prepare clear and accurate service reports.
Maintain a positive and professional attitude while representing the company.
Perform other related duties as assigned.
Requirements
Thorough understanding of company-supported equipment (training provided).
Fluent in English with strong communication skills.
Ability to travel extensively, including occasional weekends.
Willingness to work long days (up to 16 hours when required).
Solid knowledge of hand tools, mechanical techniques, and power tools.
Proficient with computers and basic technical writing.
Ability to read and interpret schematics, diagrams, and technical manuals.
Capable of working independently with minimal supervision.
Valid driver’s license required.
Strong organizational skills, especially while working onsite.
Ability to explain complex technical issues to non-technical customers.
Work Environment
Exposure to regulated chemicals, fumes, odors, and airborne particles.
Moderate to heavy noise levels depending on the job site.
Work performed in congested areas with simultaneous activities occurring nearby.
Frequent work in damp or wet environments.
Some assignments take place in refrigerated facilities or outdoors.
Ability to remain calm and professional under pressure.
Physical Demands
Regular communication with customers and field personnel.
Frequent walking, standing, or sitting for extended periods.
Use of hands for computer, phone, and tool operation.
Occasional lifting and moving of equipment weighing 75+ pounds.
Your Profile / Qualifications
Based on the above-mentioned requirements, candidates for the Field Service Technician position have demonstrated abilities in the fo
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