Server, Kassi Beach Club - Pool

YOUR MISSION (The Job Description):

The Kassi Beach Club Server will play an important role in delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. In addition, if you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate, and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

Qualifications

THE NITTY-GRITTY (The Essential Job Duties):

This role will work closely with Kassi Beach Club Manager and Supervisor to:

• Learn and retain food & beverage and menu knowledge
• Take and deliver food and beverage orders
• Use excellent communication skills with guests, staff including verbal, written and body language
• Maintain a clean, hygienic, and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Clear tables, carry plates to dishwashing area
• Execute fabulous guest service
• Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
• Enthusiastically describe details of food dishes and beverages at time of delivery to guests
• Be a team player!
• Responsibility -- weekly requirement to post/share digital marketing on social media accounts as provided by Kassi Marketing
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Ability to work a flexible schedule
• Current, legal, and unrestricted ability to work in The United States
• High school or equivalent education required.
• Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
• Preferred: 1-2 years' experience in a full-service restaurant or lounge
• Familiarity with superior customer service skills required

WOULD BE NICE TO HAVE'S

• Comply with all safety and health department procedures, as well as all state and federal laws
• Maintain a neat, clean, and we