Supervisor, Protective Services

We are so glad you are interested in joining Sutter Health!

Organization:

SMCS-Valley Administration

Position Overview:

Incorporates enterprise, operating unit, and regional guidance and direction into affiliate security program(s) to result in security services that are aligned, coherent, and operated in accordance with system standards. Provides leadership, direction and supervision to subordinate shift leads and frontline teams. Ensures effective synchronization of staffing, technology, and processes, to safeguard people, property, assets, and interests.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

SECURITY OPERATIONS:
• Deliver core security solutions, alternatives, and recommendations in support of designated location(s) across the full spectrum of the Protective Service line.
• Create and adopt relevant policies, to include providing training and ensuring operational integration of policy requirements.
• Implement daily shift reviews, incident reporting, incident inquiry, and use of analytical results to optimize security staffing, technologies, and processes.
• Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt or have the potential to disrupt the delivery patient care.
• Provide crime prevention and education/awareness tailored to varying populations within Affiliate business units to reduce crime, reduce loss, foster a positive culture of security, and tangibly improve employee perceptions of safety.
• Maximize the effectiveness of access control technologies and protocols by intelligent provisioning, de-provisioning, self-audits, and quality control.
• Actively manage the repair and maintenance of technical security equipment to achieve a daily operational readiness rate of >99%.
• Ensure Security Management and Facility Security Plans are current, relevant, understood, comprehensive, compliant, and operationally useful.
• Partner with key stakeholders to conduct Risk Assessments and work aggressively to mitigate risks identified in assessment recommendations.
• Accept responsibility from the Security Integration Project Management Team for the security dimensions of new construction and renovations during the hand-off phases of pre-commissioning, commissioning, and project completion.
• Effectively integrate Protective Services with organizational partners to include membership in appropriate committees, workgroups, and participation in recurring meetings and information exchanges.

PEOPLE:
• Build and lead a high-performing Security Team which consistently applies core competencies to deliver superior results in the areas of service and quality while operating with high levels of employee engagement and cost effectiveness.
• Employ a serving leadership approach to optimize performance and employee engagement.
• Provide appropriate guidance, direction, mission-based skills training, resources, and regular performance feedback.
• Provide Leader Development to optimize Frontline performance and engagement; cultivate next-generation security leaders and provide career paths for team members; build the bench for succession.
• Actively manage the performance of proprietary and/or outsourced/contract security partners using key performance indicators, progress against goals, and performance relative to targets to drive continuous improvement and operational excellence.


SECURITY SERVICES:
• Provide direct and tailored security services to Hospital Leaders.
• Serve as a Protective Services subject matter expert to provide security solutions, alternatives, and recommendations across the full spectrum of the service line.
• Leverage System resources such as Investigators, Risk Assessors, Analysts, Technical Security Integrators, et al, to provide Best Practices solutions to Hospital risks and vulnerabilities.
• Provide immediate notifications as needed; and analysis-based recurring reports to provide an executive overview on key performance measures, trending, and supporting Action Plans to continuously drive program and process improvements.


SECURITY STAFFING:
• Develop Risk-Based Staffing plans which result in the assured staffing capabilities needed to safeguard people, property, assets, and interests of Sutter Health at all locations within the assigned geographic footprint.
• Support the development of staffing plans to ensur