Sr. Global Commercial Active Pharmaceutical Ingredient (API) Manager

A brief overview

 

The Sr. Global Commercial Active Pharmaceutical Ingredient (API) Manager accompanies the late-stage development or commercial sponsored NCEs and is responsible for negotiating and executing commercial agreements. The Sr. Commercial API Manager monitors material demand forecasts, ensures best possible customer experience, and delivers financial targets.

 

The Sr. Commercial API Manager liaises closely with internal stakeholders in Project Management and Operations to deliver forecasted sales, and with Strategic Alliances to build strong customer relationships, increase and expand business with existing customers and uncover new avenues of business within assigned portfolio. The Sr. Commercial API Manager will connect with existing key business executives and stakeholders. API Managers are in constant exchange with their clients in respect to their queries and liaise with cross-functional internal teams (including Customer Service, Product Management, Operations, Project Management, etc.) to improve the entire customer experience and grow Bachem's commercial business.

 

The Sr. Commercial API Manager will represent the Global Sales team in Bachem Americas, ensuring all commercial aspects are being considered and acknowledged by different stakeholders in US. The Sr. Commercial API Manager will play a key role in the decision-making process for entire Sales portfolio produced in Bachem Americas and will be a strong leader capable of challenging internal processes and procedures to ensure the successful delivery of Bachem products to customers.

 

What you will do

 

Client Relationship Management

 

• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with customers, stakeholders, and executive sponsors. Serve as the lead point of contact for all product-specific commercial matters.
• Assist with challenging client requests, complaints, or issue escalations as needed.

 

Communication and Coordination

 

• Ensure the flow of information between the customer and Bachem in all matters (Marketing, Production, R&D, QA/QC/RA, etc.).
• Establish close communication and frequent exchange with on-site operations teams and site management.
• Communicate the progress of initiatives to internal and external stakeholders on a frequent and defined basis.
• Organize and lead visits, annual business review meetings, joint steering meetings, etc. Create visit reports and meeting minutes and file them in the corresponding systems.

 

Sales

 

• Support, lead, and develop new business with existing customers. Identify areas of improvement to meet sales quotas.
• Negotiate contracts and close supply agreements to maximize Bachem’s benefit. Develop technical and commercially complex business proposals.
• Create offers and follow them up.
• Overlook the entire sales process (from quotation to after-sales) for the assigned accounts.

 

Market and Product Management

 

• Observe the market, and the competition, and transfer information internally on chances, threats, and trends.
• Collaborate with Business Intelligence and Product Management.
• Collaborate with Product Management on active product Life Cycle Management.

 

Reporting and Analysis

 

• Prepare sales forecasts, reports, demand plans, and market/portfolio analyses.
• Actively participate and collaborate as a subject matter expert (SME) in internal projects and meetings.

 

Leadership

 

• Participate in leadership meetings as Global Sales representative
• Challenge current processes and take the lead if needed to ensure delivery of products and customer satisfaction
• Represent Global Sales Team in Bachem US during customer and leadership visits
• Lead BRM with customers

 

Qualifications

 

A good Sr. Commercial API Manager must be customer focused to build trust with customers. The API Manager must be a strong communicator to manage customers properly. An efficient API Manager must also be knowledgeable about Bachem’s products and services in the field of Exclusive and Marketed APIs to provide customers with the most effective solutions.

 

• BSC/MSC in chemistry/life sciences or business
• 5+ years of relevant work experience in the pharmaceutical industry, ideally in the area of business development, sales or strategic sourcing, and preferably in the CDMO/CMO context
• Leadership skills in managing change and influencing others in matrix organizations.
• Strong business acumen and entrepreneurial mindset; good understanding of the CDMO busi