Partner Consultant

Position Information

Status:  Full-Time

Days: Mon - Fri

Time: 9 am - 5:30 pm

Compensation - $60,000 per year

Hi, we are Imperiall! We are looking for an important team player to join our Partnership team. This position is essential to us because it is the link between our Partners and the company.

We are looking for someone interested in building a career at a dynamic, young, and healthy organization! We constantly talk about impacting our team members and partners. As a Partner Consultant, you will be able to develop healthy and long-lasting partnerships with our clients. You will work side by side with a professional and reliable Operations Team, ultimately aiming to deliver exceptional services company-wide.

You should keep reading this job posting if:

You are passionate about connecting with people

You value a healthy and motivating organizational culture

You consider yourself a team player

You are interested in growing as a professional and human being

You want to join a happy, dynamic company

You value autonomy to do your job

You wish to make a difference in the world we live in

WHAT IS IT LIKE TO WORK WITH IMPERIALL?

Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we’re looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.

We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. But we perform our services to build our people. Our customers are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. Our core values are:

   RESPECT - all beliefs and attitudes

   LISTEN - actively to other people, their opinions, and concerns

DEVELOP - your equals and help them become better versions of themselves

    APPRECIATE - small actions and recognize their value

    CELEBRATE - each other’s achievements and special moments

   CARE - about the overall well-being of your community

If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family. 

If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives, in a people-centric culture where everybody matters, we're waiting for you!

Please continue reading this role description and see the application instructions for this position.

POSITION DEFINITION

The Partner Consultant reports to the Director of Partnership. The Partner Consultant is the primary contact between customers and Imperial to ensure customer satisfaction. The Partner Consultant's primary responsibility is to develop customer relations and provide information to assist the operation with strategy and insights. The Partner Consultant is the main bridge between the Customers and Imperiall. The Partner Consultant must build healthy relationships with the Customers, inspire trust, and become the customers' go-to person to solve every need they have. After gathering information from the primary source, the Partner Consultant's duties are to transfer the data to the system and provide everything collected to the Partner Consultant. It is crucial to ensure that the communication is always on point, reinforce dependability, and keep consistency always up to our standards. 

JOB DESCRIPTIONS

• Oversee and interact with several clients within a geographic area to ensure client satisfaction.

• Responsible for client relations. Visit clients regularly and develop a solid and stable relationship with them.

• Respond daily to oral (during visits or phone calls) and/or e-mail requests from clients.

• Provide clients with continuous feedback. 

• Perform thorough inspections to ensure our services are according to our standards.

• Keep high communication standards with the Operations Leader by reporting daily to the Operations Leader with all requests and/or complaints from clients so that the Operations Leader can ensure all is performed properly. When necessary, visit clien