Jobs and Careers

Student Accounts Specialist

United Statesfull_timeVerifiedPosted 4 Oct 2023

About the role

About North Park

Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU has recently been designated a Hispanic Serving Institution and is committed to serving diverse populations. Elevating North Park University’s core distinctives of Christian, city-centered, and intercultural, NPU values diversity among its faculty and is committed to building a racially and culturally diverse intellectual community, and strongly encourages the nomination and candidacies of persons who are Black, Indigenous, and People of Color regardless of gender.

North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler.

Mission

The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

Vision

Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet.

Position Summary

North Park University is seeking a well-qualified Student Accounts Specialist. The Student Accounts Specialist provides excellent customer service for undergraduate students and their financial sponsors as it pertains to billing and payments. Through collaboration with the Financial Aid Office, Records, Academic Engagement & Student Success. The Specialist ensures students receive accurate and up-to-date information on the status of their account.

Duties and Responsibilities:

Communication

Have a comprehensive understanding of program and billing codes to effectively explain student account charges and balances.
Meet with students and families to discuss tuition and fee charges, account balances, payment plans, and payment options.
Collaborate with financial aid for awareness of packages and how enrollment status may impact the account. Also, communicate to students whether they have missing or incomplete financial aid documentation as this would also impact their aid posting to account.

Fiscal Responsibility

Collect and record student receivables, including those that are outstanding.
Generate billing statements
Generate and update payment plans
Reconcile receivables and prepare deposit information for the Business Office.
Knowledge of how to apply special benefits and payments to student accounts, including but not limited to Veteran’s Administration benefits.

Requirements

Bachelor’s degree preferred or two years of experience in customer service, accounting or similar applicable field.
Strong attention to detail while working in a fast-paced environment.
Ability to communicate clearly and concisely with tact and diplomacy in all communications.
Possess a high level of professionalism and maturity due to the handling of confidential and sensitive information.
Computer literacy in Microsoft suite and ability to quickly learn database platforms.
Personal commitment to North Park’s mission of Christian higher education.
Will be required to complete training such as but not limited to Mental Health First Aid and FERPA.
Some evenings and weekends will be required for key university events.

Desired: