Application Operations SRE / IT Technology Services Expert - SAP Enterprise Cloud Services Delivery

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What You’ll Do:  

We are looking for experienced Application Operations SRE / IT Technology Services Experts – SAP Enterprise Cloud Services Delivery   

IT Technology Services Experts are  

• Responsible for 24x7 availability of SAP systems running in SAP ECS;   

• Respond, troubleshoot and resolve alerts and incidents;  

• Being an escalation point for, on LLD Level (Last Line of defense), productive issues; Follow change management processes during service request execution;  

• Seek opportunities to streamline standard operating procedures through automation;  

• Must feel comfortable working in a fast paced, dynamic and flexible environment; Operates effectively in a global 24x7 International team. 

• Drive various projects to optimize the concepts how HANA Enterprise Cloud operates the various SAP solutions. This can include onboarding new solutions, working on changing setup guidelines, validating new application versions, designing work instructions for changing certain configurations etc.  

• As part of problem management, you will also design and implement counter measures to prevent repetition of the issue for all Enterprise Cloud customers.  

• Design and conduct knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines 

 

What You’ll Bring: 

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management 

• Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial) 

• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc. 

• Proven Experience in agile Project Management e.g SCRUM, Kanban. Planning and tracking deliverables in a structured and transparent way.  

• Strong capabilities in technical documentation. 

• Capacity to continuously acquire new knowledge in an independent and proactive way 

• Good analytical and solution-oriented thinking 

• Very good communication and networking skills.  Able to communicate with customers on technical, service and operations topics up to senior management level. 

• Strong customer service focus 

• Very good English language skills 

  

Work Experience 

• 12+ years experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams 

• Strong working knowledge in Linux and Windows operating system platforms 

• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems 

• Strong analytical skills, working in RCA and problem management area 

• Strong working knowledge managing technical documentation and knowledge productization 

 

Meet The Team: 

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering.  The ECS Delivery Technical Operations teams run the HANA Enterprise Cloud and are responsible for the operation of OS, Databases and Applications as well as to provide 24/7 support for our customers.  

Within this organization, the Applications Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for