Field Support Specialist II - Remote

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Job Summary

About the Role

Acuity Brands Lighting is seeking a highly skilled and driven professional individual to join our team as a Regional Field Support Technician. This role requires a strong foundation in both mechanical and electrical systems and a demonstrated commitment to delivering exceptional technical support and customer service.

Based near our Conyers, GA office, the Field Support Technician will be responsible for performing on-site system startups, diagnostics, troubleshooting, and customer training for Acuity’s advanced lighting and control systems. Service coverage will primarily include the state of Georgia and adjacent regions, with additional support in Mexico and Canada as required. Typical service engagements can range from one to five days in duration.

This position plays a critical role in maintaining customer satisfaction and ensuring the optimal performance of our systems in the field. The successful candidate will also collaborate closely with internal Engineering Teams and Focus Factories to identify and communicate opportunities for continuous product and process improvement, based on insights gained during site visits.

Acuity Brands is committed to the success of this role by providing comprehensive technical training, state-of-the-art tools, and ongoing support to ensure our technicians are fully equipped to resolve customer challenges effectively and efficiently

Key Tasks & Responsibilities (Essential Functions)

How will you contribute?

• Managing project timelines while interfacing with customers and cross-functional teams throughout Acuity Brands

• Owning and delivering customer solutions, and helping to build customer loyalty

• Supporting lean activities and seeking continuous improvements with our Production Facilities

Key Responsibilities

•Perform on-site service visits in accordance with Acuity Brands' policies and procedures

•Diagnose, troubleshoot, program, and repair lighting and control systems

•Provide technical support to both internal teams and external customers

•Act as a subject matter expert during customer engagements and technical escalations

•Prepare detailed field reports following service calls

•Conduct on-site training sessions for customers on system operation and maintenance

•Collaborate with Engineering and Manufacturing teams to identify opportunities for product and process improvements

Skills and Minimum Experience Required

Qualifications

•Having a degree in electrical engineering or a related technical discipline

•Minimum of 2 years’ hands-on experience in a field service role with electrical and mechanical responsibilities

•Strong aptitude in electrical systems, control technologies, and schematic interpretation

•Proficiency with Microsoft Windows operating systems.

•Ability to communicate complex technical information clearly and effectively

•Demonstrated ability to work independently as well as collaboratively with cross-functional teams

•Valid U.S. driver’s license and passport required

•Bilingual (Spanish/English) proficiency is a plus for international support

Physical & Environmental Requirements

Physical & Environmental Requirements

•Ability to lift and carry up to 75 lbs. frequently

•Comfortable standing, walking, stooping, or kneeling for extended periods

•Capable of working at heights up to 100 feet using ladders or lift equipment

•Willingness to work in a variety o