Clinical Educator II

JOB SUMMARY:

The Clinical Educator II is responsible for providing instrument processing (IP) clinical expertise and education to Midmark’s customers, sales representatives, and channel partners. 

ESSENTIAL/PRIMARY DUTIES:

• Responsible for Customer Education including product in-service clinical education and clinical standardization for infection prevention for patient and clinical staff workflow.
• Execution of clinical education of our medical sales representatives under guidance of VP of Clinical Affairs and Chief Medical Officer.
• Cross-functionally support and collaborate with the Clinical Affairs department under the guidance of Chief Medical Officer including regulatory guideline adherence, clinical content development, education, methodology innovation and clinical solutions ideation.
• Provide clinical support of the new product development process
  • Definition of customer needs
  • Product design reviews and clinical usability & risk assessments of new product concepts
  • Beta site support
  • Proof-of-concept support
• Support Midmark’s disease state management competencies and field education for instrument sterilization.
• Pre-sales support for strategic accounts to support our portfolio of instrument processes products.
• Support the upstream marketing team by identifying & communicating latent customer challenges and delivering consistent and compelling customer data to the organization.

SECONDARY DUTIES:

• Participate in cross-functional projects, initiatives, and committees.

EDUCATION and/or EXPERIENCE:

Associate degree in health-related field and at least 5 years of clinical instrument processing experience; or equivalent combination of education and experience. Experience in educating with a clinical background in instrument processing.

COMPETENCY/SKILL REQUIREMENTS:

• CRCST (HSPA) or CSPDT (CBSPD) certification required
• CER (HSPA) or CFER (CBSPD) certification required
• CIS (HSPA), CSIS (CBSPD) or CST (NBSTSA) certification required
• Demonstrated professional customer-facing service skills
• Thorough knowledge and understanding of protocol, procedures, and standards within area of  expertise
• Working knowledge of the use of established care models in the development of education programs
• Proficient customer communication and teaching skills
• Self-motivated and comfortable working independently
• Demonstrated planning and organization skills
• Comprehensive problem solving skills – decisive
• Solid computer and Microsoft Office skills
• Demonstrated verbal and written communication skills and the ability to present effectively to small and large groups
• Must be accomplished in a cross-functional team environment, exhibiting solid leadership skills

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities