Senior Instructional Designer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We are hiring a Senior Instructional Designer to join our Services Excellence Technical Enablement team. In this role, you will apply industry-standard design and development principles to create effective training solutions using prescribed tools for internal and external customers. You will demonstrate mastery of adult learning and technology-based training theories and bring a thorough understanding of the challenges that are unique to training for a customer services organization in a high-tech environment. Reporting to the Sr. Manager, your responsibilities will include: 

• Writing in-depth technical concepts, designing passive and interactive videos, and creating blended learning experiences across e-learning, ILT, and vILT deliveries
• Mapping content requirements, sequencing information flow, ensuring media relevancy, and revising materials based on internal client and stakeholder feedback
• Developing integrated content, materials, media, and assessments aligned with detailed design specifications, standards, and templates
• Conducting quality reviews of materials to confirm learning objectives, compliance with standards, and alignment with audience analysis results
• Applying instructional models and theories to enhance learning transfer, evaluating assessment results, identifying improvements, and modifying processes based on lessons learned

What We’re Looking for (Minimum Qualifications)

• 5+ years of practical Instructional Design and e-learning development experience on an enterprise level
• Comprehensive knowledge and proven application of instructional theories and principles in both on-line and classroom learning
• Proven experience developing e-learning for software applications with background in developing online courses, ILT/ vILT, reference guides, and job aids
• 5+ years minimum of conceptual and procedural technical writing; video storyboarding and development
• Portfolio required and must include samples of conceptual writing, procedural writing, video storyboards, and finished videos

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated expertise in leveraging various instructional design techniques and applying multiple delivery methods, including web-based training (WBT), instructor-led training (ILT), and virtual instructor-led training (vILT); Strong capabilities in needs analysis, curriculum and course design, and facilitating collaboration with Subject Matter Experts (SME)
• Skilled in creating engaging training materials using e-learning development tools while adhering to team templates, style guides, and established standards. Comprehensive experience with courseware development tools such as Captivate, Camtasia, Articulate Storyline, Adobe Creative Suite, as well as screen capture and editing software like SnagIt
• Native or bilingual proficiency in English, both written and spoken. Holds a Bachelor’s degree in a relevant field such as Instructional Systems Design, Instructional Technology, English, Journalism, or a related discipline

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