Patient Care Coordinator

General Information

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Work Location: Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday - Friday, 8am - 5pm Posted Date 04/15/2025 Salary Range: $29.42 - 42.14 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 23480

Primary Duties and Responsibilities

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Our Semel Institute of Neuroscience and Human Behavior is seeking to hire a full-time Patient Care Coordinator to join the UCLA Tele-Mental Health Hub Program. The program provides telehealth outpatient, mental health services to the AV-UPP and the Stand Program at ELAC, our collaborating partners. You will provide administrative and academic support to the support. Primary duties include:

• Front desk duties (triage calls, greet and check-in patients)
• Responsible for patient interviewing and encounter registration
• Scheduling and confirming patients’ appointments
• Obtaining all financial and demographic information from patients
• Explaining in the BHS procedures and necessary information to patients including required authorization and estimated liability
• Verifying insurance benefits and accurately record benefits for finance review
• Reviewing accounts for change in status and re-verify benefits and/or authorization
• Other duties as assigned
  

Salary Range: $29.42/hr. - $42.14/hr

Job Qualifications

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Previous experience in a medical office setting

Familiarity with University, federal, state, private, and non-profit funding agencies ‘guidelines and policies relevant to DMH contractual policy, compliance, cost allocation, and reimbursement (preferred)

Working knowledge of Medi-Cal, HMO's, PPO's, third party payors, etc., authorizations and eligibility requirements and regulations

Extensive knowledge and ability to navigate local and state agencies including LA County DMH, LA County DCFS, Southern California Regional Centers, University Compliance Office, University Legal (preferred)

Knowledge of Microsoft Word, Outlook e-mail and basic knowledge of PC applications

Ability to speak Spanish (preferred)

Ability to operate Dictaphone equipment and transcribe medical reports, manuscripts, etc.

Skill in performing basic arithmetic

Ability to work independently and exercise appropriate