Field Service Technician

Company Description

Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure.

This is an opportunity to join the ranks of a brilliant, high performance team, deploying cutting-edge technology to address real-world logistics challenges for major global brands.

Job Description

Locus Robotics is seeking a Field Service Technician to respond to robot repair and maintenance at our customer sites. In this role, you will travel extensively (all expenses paid), mostly throughout Chicago, with opportunities for nation-wide travel.

Experience in robotics is not required, we will train you on our robots and systems. This role requires troubleshooting and strong communication skills, knowledge of electronics and strong mechanical aptitude. Overtime is available with this role.

Requirements:

• Perform on-site preventative maintenance of robots and chargers. Additional off-site technical support activities as required.
• Manage onsite customer relationships and ensure the smooth operations of the robots on-site.
• Troubleshoot and perform on-site repairs including correct preparation to perform the repairs.
• Assist customer with handling of non-hardware on-site escalations.
• Analyze robot data and identify indicators of potentially degrading components.
• Complete service reports and close tickets in Salesforce.

Qualifications

• 1+ year experience in similar hands-on technical role or demonstration of technical aptitude. Training on Robot fixes included.
• Basic electrical and electronic schematics background very helpful.
• Hands on familiarity with mechanical tools, meters and electrical test equipment.
• Self-motivated and able to solve problems independently and in customer settings.
• Strong interpersonal and communication skills to collaborate effectively with internal and external teams.
• Willingness to do whatever it takes to ensure customer success in a customer centric environment.
• Associate’s or Bachelor’s degree is desirable, but equivalent experience and aptitude is also welcome.

Additional Information

Locus Robotics is an Equal Opportunity Employer.

CS-FS-0008