Service Operations & Market Execution Lead, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Service Operations & Market Execution Lead, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ. 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Summary:

The Service Operations & Market Execution Lead is responsible for supporting the North America S&OE execution capability across the Distribution Center (DC) network of 0-3 months.

This role ensures consistent, timely, and exception-based execution across distribution operations to protect service and manage short-term operational constraints. It supports the coordination of execution decisions by connecting site operations, Customer Service, Deliver Planning interfaces, and partner functions.

The role contributes to aligning execution priorities and helps ensure that DC operations operate in a coordinated and disciplined manner across North America.

Key Responsibilities:

North America S&OE Execution Support

• Support the North America S&OE operating mechanism for distribution execution across the DC network.
• Execute established S&OE routines, escalation paths, and decision cadences.
• Apply defined thresholds for service, inventory, capacity, and backorder exceptions requiring escalation.
• Ensure S&OE forums remain focused on key execution risks and decision follow-up.

Short-Term Execution Coordination

• Provide visibility of short-term execution risks, including service performance, backlog/backorders, inventory constraints, DC capacity, and logistics limitations.
• Coordinate alignment across sites when execution issues impact multiple DCs or customers.
• Support trade-off discussions across service, cost, inventory, and capacity.
• Track decisions and ensure actions are clearly communicated and executed by relevant teams.
• Escalate issues when thresholds are exceeded or recurring trends are identified.

Customer and Market Execution Alignment

• Partner with Customer Service, Deliver Planning interfaces, and site operations to support alignment on service priorities.
• Assist in customer prioritization and allocation decisions during constrained situations.
• Ensure transparency of customer-impacting execution decisions.
• Provide visibility to risks impacting service performance and customer commitments.

Site Execution Integration

• Support alignment between site-level execution routines and regional S&OE governance.
• Ensure consistent identification, escalation, and tracking of execution issues across sites.
• Partner with site teams to ensure readiness for S&OE reviews (clear issues, options, and ownership).
• Reinforce operational discipline while maintaining site accountability.

Performance Monitoring & Continuous Improvement

• Track adherence to S&OE routines, escalation processes, and decision timelines.
• Identify recurring execution gaps, service issues, or delays.
• Support data gathering and insights to inform improvements.
• Partner with re