Senior Director, Ecommerce Online Pharmarcy
CovetrusAbout the role
Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
SUMMARY
Covetrus is looking for a Senior Director of Ecommerce to own the performance, growth, and day-to-day execution of Covetrus’ online pharmacy business. This role is accountable for revenue, conversion, customer experience, and operational efficiency across the ecommerce platform. You will work with cross-functional teams spanning marketing, merchandising, product, technology, and operations to further scale a high-growth digital business serving veterinary practices and pet owners.
This is a senior leadership role with real P&L responsibility and broad influence across the organization.
Key responsibilities
Ecommerce strategy and growth
Own the ecommerce and revenue plan for the online pharmacy business
Drive growth across acquisition, conversion, retention, and average order value
Translate company goals into clear ecommerce priorities and execution plans
Identify new growth opportunities across channels, partnerships, and product mix
Customer experience and conversion
Own the end-to-end customer journey, from first visit through reorder and subscription
Partner with Product and UX teams to improve site experience, checkout, and mobile performance
Use data and testing to continuously improve conversion rates and engagement
Marketing and merchandising leadership
Lead ecommerce merchandising strategy including pricing, promotions, subscriptions, and assortments
Partner closely with Marketing on paid media, lifecycle, and on-site campaigns
Ensure strong alignment between traffic strategy and on-site experience
Analytics and performance management
Define and track core ecommerce KPIs including revenue, margin, CAC, LTV, conversion, and retention
Use insights to guide prioritization, investment decisions, and forecasts
Clearly communicate performance and tradeoffs to executive leadership
Cross-functional leadership
Work closely with Technology, Operations, Compliance, and Customer Care to ensure scalable, reliable execution
Balance growth initiatives with operational realities unique to pharmacy and regulated products
Act as the connective tissue across teams to keep priorities aligned and moving
Partner with product on developing a multi-year roadmap and prioritization
Team leadership
Build, lead, and develop a high-performing ecommerce team
Set clear goals, expectations, and accountability
Create a culture focused on results, learning, and continuous improvement
What success looks like in this role
Consistent revenue and margin growth across the online pharmacy business
Improved conversion, retention, and customer satisfaction
Clear, disciplined execution against an ecommerce roadmap
Strong collaboration across Product, Marketing, Technology, and Operations
A motivated, accountable team that knows what success looks like
REQUIRED QUALIFICATIONS
Education:
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