Customer Service Admin

Job Description

We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team and internal and external partners! In this job you will support customers and teammates while collaborating with a global internal team. This is a Customer Service environment that requires excellent communication, and organization skills.

As a member of the Consumables Customer Service Team, you take responsibility for providing an exceptional customer service experience focused on first contact resolution.

Responsibilities:

• Handle high volume of phone calls, chat and emails in Call Center environment.

• Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions.

• Place phone and written customer orders.

• Grow and maintain customer relationships.

• Ensure the highest level of customer service and satisfaction.

• Research Billing and Invoice Inquiries as well as disputes.

• Adopt/apply Continuous Improvement’ mindset by identifying improvement opportunities and driving implementation.

• Positively handle customer service environment challenges.

• Cross-training to learn and perform additional activities as business needs dictate.    

Qualifications

• Associate/ bachelor’s degree or a combination of education and work experience

• 2+ years of customer service experience and a strong interest in working directly with customers

• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint

• SAP/CRM experience preferred

• Positive attitude and strong interpersonal skills

• Able to establish and maintain strong relationships

• Time management and organizational skills

• Sound judgement

This is an hourly hybrid onsite position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service