Customer Success Manager

ABOUT US

Screenverse is a growing leader in programmatic and Digital Out Of Home media sales. We are a full-service provider of ad management and monetization services for media screen owners. We help our partners optimize revenue while simultaneously enabling brands to reach and connect with their desired audience in the physical world in moments that matter. DOOH media is fast growing and siphoning shares from traditional online advertising. 

Summary of Job’s Purpose:

The Client Services Manager at Screenverse will play a critical role in managing agency and brand relationships by overseeing campaign execution, providing strategic insights, and ensuring long-term client retention. This role combines analytical thinking, relationship management, and cross-functional collaboration to drive successful outcomes for both direct and programmatic deals. The ideal candidate is passionate about delivering white-glove service, going above and beyond to ensure every client touchpoint reflects excellence, trust, and strategic value.

The Position:

• Act as the primary point of contact for assigned clients, delivering timely, strategic, and personalized support

• Manage the full campaign lifecycle across programmatic and direct channels, including planning, setup, optimization, and troubleshooting

• Provide proactive, data-informed recommendations to improve performance and help clients meet their goals

• Deliver white-glove service by building trust, anticipating client needs, and ensuring a high-quality experience at every touchpoint

• Prepare and present performance insights, pacing updates, and strategic recommendations to internal teams and clients

• Lead smooth onboarding experiences for new clients, ensuring all technical and strategic components are in place

• Foster strong relationships through regular check-ins, strategic touchpoints, and thoughtful engagement

• Collaborate closely with cross-functional teams—including Sales, Inventory & Tech Teams, engineering, Supply, and Programmatic Partnerships—to resolve issues and uncover new opportunities

• Monitor account health and campaign success using internal tools and reporting dashboards

• Contribute to internal best practices and process improvements by sharing insights, learnings, and scalable solutions

• Stay informed on industry trends, technology updates, and market movements to bring fresh thinking and innovation to client strategies

• Take initiative on internal projects that support the growth, structure, and success of the broader Client Success team

The Requirements:

• 3+ years of experience in digital media, programmatic, or ad tech
  Proven account management success across 10–20 clients

• Familiarity with DSPs (e.g., The Trade Desk, DV360), SSPs (e.g., Place Exchange, Vistar), and DOOH ecosystem

• Strong communication and relationship-building skills

• Comfort with reporting tools like Excel, Looker, or Google Sheets

• Ability to thrive in a fast-paced, startup environment

• Bonus: Experience using platforms like The Trade Desk, Place Exchange, or Vistar

The anticipated salary range for this position is $90,000 - $95,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. 

Please send a cover letter and resume to jobs@screenversemedia.com

Screenverse is An Equal Opportunity Employer. All qualified applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.