Supervisor Front Office- Full Time (Harrah's Atlantic City)

JOB SUMMARY: 

• Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah’s Atlantic City

 

DIRECTLY SUPERVISES:

Representative Guest Services                                           

Controller Rooms

Specialist Player Services

Diamond Ambassador

Trainer Front Office

 

**Atlantic City Operations

 

KEY JOB FUNCTIONS:

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Verifies pre-approved room comping levels and authorizes changes for any incorrect information
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Processes discrepancy reports, rate variations and credit reports
• Coordinates the ordering and reconciliation of package coupons
• Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
• Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
• Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

 

 

EDUCATION and/or EXPERIENCE: 

High school diploma or G.E.D. certificate required.  Two years front desk experience.  Must possess a valid New Jersey driver's license. 

 

 

QUALIFICATIONS:

• Outstanding customer service, organizational and communication skills; professional appearance
• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

 

 

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that