Product Operations Manager

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Remote - US

About the role

As part of Cloudflare's Product Operations team, this role is pivotal in developing and executing go-to-market activities that drive business performance, product adoption, and customer satisfaction. This role puts the customer first, can anticipate their needs before they arise, and guides both roadmap and go-to-market outcomes.

• Be the voice of the customer, infusing the learnings back into the organization and product roadmap and ensuring effective launches of differentiated features.
• Work closely with Product Managers and their teams to formulate and communicate our product vision, strategy, framing, and positioning.
• Maintain responsibility for all go-to-market coordination including, but not limited to, new product/feature introduction, definition of market opportunity, targeting and segmentation of markets, and opportunities and facilitate time-to-value improvements.
• Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, trade shows, case studies, blog posts, and more.
• Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers.  We love to learn, collaborate, and solve large-scale problems. 

Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general .

Desirable skills, knowledge and experience

• 5+ years previous experience in technical roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales. 
• Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
• Strong understanding of how Internet traffic flows and how logs and data are created and stored. 
• Deep experience in the Cloud Software and/or Cybersecurity industries.
• Proven track record working with diverse teams and working across-teams.
• Deep empathy with, and understanding of customer needs.
• A detail-oriented mindset with a hands-on approach.
• Excellent written, visual and verbal communication skills.
• Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $140,000 - $172,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000
• For Bay Area-based hires: Estimated annual salary of $166,000 - $202,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital f