Assistant Store Manager (HELE Salt Lake | Full-Time)

HELE Assistant Store Manager 

 

Salary Range: $21-$25 Hourly 

$3.00 shift differential eligibility  

Work Location: 4259 Lawehana St, Honolulu, HI 96818

  

The Opportunity: 

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okele Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue 

• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization 

• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere 

• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win 

 

Primary Job Responsibilities: 

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority  

• Ensure gas pumps, lot and store areas are clean and free of debris at all times 

• Work with Safety Team and conduct monthly mandatory meetings and trainings  

• Report safety incidents in a timely manner and comply with safety policy, programs and processes  

   

Leadership and Personnel Management

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service  

• Maintain a professional and supportive image among subordinates and supervisors  

• As back-up to Store Managers, prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, etc.)  

• Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness  

• Motivate, provide feedback and share employee recognition to improve individual, team and store performance  

• As back-up to Store Manager, address employee performance and violation issues   

• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager 

• Develop potential employees through coaching and training so they are ready for promotion to the next level  

• Carry out all company policies  

   

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues 

• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold 

• Develop positive and professional relationships with all customers, vendors and contractors 

• Responsible for all cash, monies and inventory during shift 

• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers    

• Ensure a friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation 

• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling  

• Assist customers at the pump and in the store to find the desired product and operate equipment 

• Actively solicit customer feedback via consistent personal interaction and engagement  

• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction 

• Promote and ensure a safe, positive public image within the community  

• Promote and grow Kama’aina Rewards program   

   

Business and Management

• Plan and manager store activities to maximize operating profit  

• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics  

• Monitor merchandise, food movement and competitor offerings to assist