North Beckley Plaza Monitor-WV Parkways Authority-Raleigh Co.
State of West VirginiaAbout the role
Posting number: NC-2727
Department: - Not in the Classified Service, See Posting
Job classification: X - Job Not in Classified Service
Posting type: NON COVERED PSA
Categories: Miscellaneous, Customer Service
Summary
and attach any licenses, degrees, certifications pertaining to the related field.
NORTH BECKLEY PLAZA MONITOR-WV PARKWAYS AUTHORITY-RALEIGH CO.
Location of Position: North Beckley Toll Plaza
STARTING PAY: $17.48/hr.
Essential Functions of the Job
Specific responsibilities include but are not limited to:
– Directly responsible to the Plaza Supervisor, resolving plaza/patron concerns, making decisions in accordance with policies and procedures established by the Parkways Authority.
– Accurate preparation of any required daily records.
– Making sure the collections of all lane monies are logged/secured, and all North Beckley funds/safes are always secured.
– Maintain a smooth and safe traffic flow.
– Maintain supply inventories and distributions records.
– Make daily lane inspections.
– Implementation of the monthly Safety Training Program to Custodian staff.
– Periodic inspection of toll facilities and equipment.
– Assist with reasonable custodial duties when custodian is not present.
– Handle snow and ice control when custodian is not present.
– Support, follow and promote requirements on plaza hours/coverage, occupational injuries, monthly safety meeting, customer complaints, all other Parkway/North Beckley programs.
– Maintain and present a good example during any customer service issue or complaint.
– Assist approved personnel entering the building and always maintain security of building.
– Follow Parkways standard operating procedures during any vehicle/patron lane incidents and document any facility issues for Plaza Supervisor. In more severe incidents, contact Supervisor and Director by public service. Note: Always contact 911 and then Control as your first contacts during emergency situations.
– Stay alert to the intercom system to notify patrons in a timely manner of the proper lane procedures to follow when processing through the lanes.
– Always maintain professional customer service.
– Other duties as assigned.
Qualifications
HS Diploma or GED required.
Must be able to pass background check.
Must have valid Driver's License.
One year experience required as a permanent toll collector(part time or full time).
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s