Team Manager, Inside Sales - Onsite in Clearwater, FL

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

 

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

 

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

 

The Team Manager - Inside Sales is responsible for the organization and development of our Inside Sales teams. Working as part of the global Sales leadership team, you will lead and motivate the team to reach individual and department KPIs and deliver exceptional service to our customers. 

 

 

• Successful establishment and expansion of business relationships with TeamViewer customers  

• Identification of cross and up-sell potentials and distribution of the entire TeamViewer product platform 

• Control and steer your team KPI's and report on a regular basis to the EVP 

• Stay updated about your markets, current campaigns, targets and actual numbers 

• Foresee possible obstructions together with SSE to further improve internal processes and increase productivity of your team 

• Ensure the knowledge transfer within your team and constantly strive to increase the level of customer service provided 

• Stay engaged in everyday tasks, identify possible improvements and process optimizations to support your colleagues on any questions 

• Evaluate market performance data, monitor market trends, external factors impacting on sales performance and provide recommendations for future strategies and improvements. 

• Work closely with SSE and the Marketing team to plan and implement campaigns for your markets 

• Consistently align and work with Customer Support to ensure our customers receive a seamless experience with our product 

• Be fully responsible for hiring, training and further development of your team 

• You create and manage staff schedules, including shift assignment, holiday approval and leave management 

 

 

Qualifications:

 

• Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience. 

• Minimimum of 2+ years of experience in Inside Sales/Enterprise Sales Team Lead or Management position.

• Excellent analytic skills and ability to implement findings in the most successful way (marketing campaigns, reorganization of the daily work, improvement of processes, etc.) 

• Strong communication skills, positive attitude and a high level of intercultural competence  

 

 

Additional information:

 

• Work location is on-site Clearwater, FL (onsite at the office - full time).
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands