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Manager, Vendor Strategy & Operations
VantacaUnited Statesfull_timeVerifiedPosted 31 Mar 2026
About the role
Company Overview
Vantaca just achieved unicorn status with a $1.25B valuation, so it’s safe to say we’re past the “scrappy startup phase.” We’re not just building a successful company—we’re building the category-defining platform that will transform how an entire industry operates. Here’s the reality of our trajectory:
- Growing 100% year-over-year
- Our AI product (HOAi) went from zero to millions in months
- Backed by Cove Hill Partners and JMI Private Equity
- 6M+ doors on our platform, displacing legacy systems
About Vendor Pay
This role sits within Vendor Pay, the first product launched under the Vantaca Vendor business line. Vendor Pay is an embedded payments platform purpose-built for the community association management industry, enabling HOA management companies to process vendor payments—ACH, checks, virtual credit cards, and same-day ACH—directly from within Vantaca’s property management software. Built on Banking-as-a-Service infrastructure, Vendor Pay is in public beta and scaling rapidly. We’re a small, high-ownership team building the foundation of what will become a broader vendor ecosystem—from payments to procurement to marketplace.
The Role
This is an operational and strategic role at the center of a product line that’s moving from early traction to scale. You’ll sit across customer experience, financial analysis, and internal operations—owning the work that makes the business run better and grow smarter. If you’ve been looking to take your consulting, investment banking, or PE analytical background and apply it to actually running and scaling a business, this is that opportunity. The role is intentionally broad. On any given day you might be building a customer health segmentation model, analyzing pricing elasticity across payment methods, drafting a board-ready KPI report, or working directly with a customer to resolve an adoption issue. You’ll be the person who sees what needs to get done, structures the approach, and delivers it—whether or not it fits neatly into a job description.
What You’ll Own
Customer Operations & Value Realization
This role will act as a dedicated post-go-live resource for Vendor Pay customers and support the design and buildout of a scalable customer success program. You’ll nurture post-launch relationships, proactively identify risks, and ensure customers are capturing the full value of the platform—while building the processes and playbooks that make it all repeatable.- Design and implement a structured customer success program for Vendor Pay within Vantaca’s existing CX framework—segmentation logic, health scoring, touch cadences, and escalation paths
- Own the post-signing customer journey from implementation through steady-state: refine the onboarding process, ensure smooth go-lives, and build the operational playbook for ongoing account management
- Build reporting that shows customers the ROI Vendor Pay is delivering—time savings, cost reduction, payment efficiency—and use that same data to fuel GTM efforts and case studies
- Segment outreach and reporting by customer profile to focus time where it matters most and surface adoption gaps or churn risk before they become problems
- Capture structured product feedback from customers and translate it into prioritized inputs for the product and engineering teams
- Flag potential issues—declining volumes, stalled vendor adoption, support escalation patterns—and own the resolution workflow
Financial Analysis & Pricing Optimization
This role provides the analytical horsepower to understand what’s working across Vendor Pay economics, where there’s margin opportunity, and how pricing should evolve as the product scales.- Analyze pricing effectiveness across payment methods (ACH, VCC, check, ACH+) and customer segments; model scenarios for rate adjustments, corridor changes, and new packaging
- Identify and quantify opportunities to optimize conversion from
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