CUSTOMER SERVICE REPRESENTATIVE / SERVICE BDC

Description

JOHN LEE NISSAN SERVICE 

Are you passionate about connecting with potential customers and being the driving force behind business growth? Step into the dynamic world of [Company Name] as our next BDC Representative. In this pivotal role, you’ll be the first point of contact for our valued leads, seamlessly bridging their needs with our world-class products and services. With every call, email, or chat, you have the chance to shape a client’s journey with us.

If you’re someone who thrives on creating lasting impressions and catalyzing business opportunities, [Company Name] offers the perfect platform for your talents. Join us, and let’s steer the way to unparalleled customer experiences together!

BDC Representative Duties & Responsibilities:

• Respond to internet and phone inquiries about company products or services.
• Set and confirm appointments for potential customers with sales or service teams.
• Maintain accurate records of customer interactions using CRM tools.
• Follow up with leads to ensure a smooth customer journey.
• Collaborate with service departments to optimize lead conversion.
• Participate in ongoing training to stay updated with product knowledge.
• Address and resolve customer concerns promptly.
• Track and report on appointment outcomes and feedback.
• Participate in team meetings to discuss strategies for improving lead generation and conversion.

 Benefits Offered:

• Competitive Pay 
• Training and Advancement Opportunities
• Company Discounts
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off

Submit resume or apply in person at John Lee Nissan Service Center.  Drug Free Workplace.  Equal Opportunity Employer.
Job Type: Full-time, Hourly plus commisions and bonuses!
Experience:

License/Certification:

• Drivers License (Required)

Work Location: One location Please apply online or in person here:

120 East 23rd street Panama City FL 32405   ask for Mike Schweers 

Requirements

BDC Representative Requirements:

• High school diploma or equivalent; a bachelor’s degree in marketing or a related field is a plus.
• Proven experience in a customer service, sales, or telemarketing role.
• Proficiency with Customer Relationship Management (CRM) software and other relevant tools.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of the industry’s products and services, with a willingness to undergo continuous training.
• Must have reliable transportation.
• Must have a super positive attitude and be " people person "