Customer Care Specialist

Now Hiring! Customer Care Specialist

 

Wyandotte 

 

The world needs [creative] solutions. We need YOU!

 

Where the chemistry happens…

 

Our dedicated Customer Care Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Care Team acts as solution champions, delivering winning results and a premiere customer experience. We also communicate with confidence and react quickly to resolve customers' issues.  Whether it's answering a service question, directing customers to the BASF product expert, or following up on a shipment, we consider our Customer Care Team to be our problem solving and solution "champions", delivering winning results to customers.

Under the direct supervision of the Cellasto Supply Chain Manager, you will be responsible for the entire order fulfillment process.  You will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.

 

 

As a Customer Care Specialist, you create chemistry by…

 

 

• Managing assigned customer accounts to fulfill the stringent requirements each delivery location imposes. 
• Developing and maintaining customer relationships for high-profile accounts for the North American customer base.
• Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
• Managing import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
• Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination. Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
• Completing tip sheets to document time savings improvements.

 

 

If you...

 

 

• Education (preferably in Supply Chain Management or Logistics) and your experience in customer service/supply chain.
• Knowledge of OEM processes will prove essential, as well as knowledge and understanding of supply chain processes and materials planning.
• Knowledge of Non-Conformance Management (NCM) measures will be a great benefit.
• Have an excellent verbal and written communication skills, strong problem-solving ability and robust analytical and computer skills.
• Proficient in Microsoft Office, and SAP or other relevant Enterprise Resource Planning (ERP) experience is required.
• Automotive Industry experience is preferred.

Then...

Click below to Belong@BASF!

 

Create Your Own Chemistry when taking advantage of our Total Rewards.

At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…

• Flexible Work Arrangements whenever possible
• Retirement Benefits
• Maternity/Paternity Leave, Infertility & Adoption reimbursement
• Mentoring & Development Programs
• Employee Discounts
• Pet insurance
• Matching Donations to your favorite cause
• Access to our BASF Wine Cellar and much more!

Privacy Statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.