Library Coordinator – User Experience (UX) Student Supervisor

The responsibilities of this position include working in our user-centered desk environment, opening and/or closing the library, and executing emergency and evacuation processes as needed. Additional responsibilities include acting as the lead for UX projects and studies, overseeing UX student colleagues and supporting other areas of the department as needed. This position is a part of the Library Access Support Services department, which is responsible for supporting a set of behind the scenes and public-facing functions virtually and on our Allendale and Grand Rapids, Michigan campuses. This is a designated essential staff position in support of library operations and will be called upon to work onsite at times when the University changes operating status due to inclement weather or otherwise. Ability to work evenings and weekends; flexibility to work a variety of shifts; and significant functional independence are required.

Essential Functions:

●    Work regular shifts at the service point, monitoring in-person and virtual activity. This includes the frontline and behind-the-scenes services provided by student colleagues.
●    Deliver high quality inclusive and accessible customer service while assisting users with a wide range of transactions and inquiries, in-person and virtually, including reference assistance requiring knowledge of the library’s services, holdings, website, and online databases.
●    Identify and respond to security and safety issues that arise, implementing emergency procedures, handling of library user complaints, and at times working with Grand Valley Police Department and facilities to ensure that the library environment is safe and conducive to learning.
●    Open or securely close the library in line with standard procedure.
●    Demonstrate flexibility, openness and receptivity to new ideas and approaches.
●    Demonstrate innovation, creativity, and informed risk-taking.
●    Collaborate broadly and engage in department and libraries' initiatives and projects.
●    Provide support for events, tours, and other programming hosted in the libraries.
●    Roam the library to collect data, on an ongoing basis and for special projects. Roaming activities can include answering questions; identifying, reporting or addressing facilities issues; and assisting with security-related issues.
●    Participate in rezoning of furniture in spaces throughout the Mary Idema Pew Library.
●    Align with and uphold University Competencies, University Libraries values in action, and user privacy.
●    Demonstrate the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population.
●    Actively contribute to the Libraries’ Inclusion, Diversity, Equity, and Accessibility commitment.
●    Help foster a healthy work environment for library and student colleagues by working individually, collaboratively, and collectively towards achieving individual, departmental, and library goals.
●    Perform other duties as required/assigned by leadership. 

As UX Student Supervisor:
●    Recruiting, hiring, training, and scheduling of a variable student employee workforce 
●    Approving student time cards and tracking student salary budget to inform hiring and staffing levels.
●    Maintaining communication with student colleagues through in-person and virtual channels, including performance evaluations and direct coaching
●    Collaborating with other department student supervisors to develop and facilitate University Library Student Colleague professional development opportunities and UL (University Libraries) Student Colleague appreciation activities. 
●    Coordinating student projects related to public services and access services 
●    Maintaining training guides, assessments, reference tools, and other documentation. 
●    Supporting student colleague development by actively listening to their needs and practicing empathy, patience, and flexibility to cultivate student well-being and growth 
●    Leading student colleagues by proactively communicating work expectations to support departmental work in ways that foster growth, development, and accountability. Actively developing their skills and knowledge as student supervisor by staying current on trends and challenges associated with leading student colleagues. 
●    Collaborating with Managers and other staff to design and implement training initiatives for student colleagues. 
●    Collaborate with Events and Visual Communications Coordinator to facilitate student support of campus wide events and engagement
●    Assist and collaborate on user centered initiatives

Non-Essential Functions:
●    Participating in the promotion of library services.
●    Demonstrating knowledge of design features and building facts by leading building tours.
●    Supporting building an