At Logan Health, we're more than just a healthcare provider – we’re a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Join the Medical Records Team!

Location: Logan Health Medical Center – Kalispell, Montana

Schedule: Day Shift – 8 Hours | Full-Time – 40 Hours

As a Senior Medical Records Technician, you’ll play a critical leadership role in supporting daily office operations, maintaining patient records, ensuring compliance with HIPAA and legal standards, and serving as a subject matter expert for the team. Key responsibilities include:

• Preparing and managing complex patient charts

• Scanning, indexing, and categorizing documents with a high level of accuracy

• Responding to requests professionally and promptly

• Conducting quality audits on scanned records and identifying trends

• Assisting with data management, reporting, issue resolution, and process improvement

• Training and mentoring team members on workflows and best practices

Key Responsibilities:

• Assist with daily office operations and serve as a resource and backup as needed.

• Prepare, scan, and organize patient records per department procedures with a high level of accuracy.

• Process medical record requests in compliance with HIPAA and legal requirements.

• Perform and lead quality audits, identifying discrepancies and implementing solutions.

• Analyze patient records for deficiencies in accordance with federal/state laws and Medical Staff By-laws.

• Run reports, merge accounts, and correct complex data issues within the electronic medical record.

• Resolve medical record discrepancies by collecting and analyzing information.

• Train and mentor team members on current workflows, systems, and best practices.

• Assist leadership with system upgrades, maintenance, and troubleshooting.

• Collaborate with providers and staff to expedite chart completion processes.

• Maintain supplies and equipment, coordinating repairs as necessary.

• Respond promptly to requests and support departmental needs in a fast-paced environment.

Required Qualifications:

• 3+ years of experience in a clinical or Health Information Management setting

• Strong knowledge and understanding of federal/state laws and regulations regarding record completion

• Experience with Electronic Medical Records (EMR)

• Medical terminology knowledge

• Strong customer service skills with professional phone etiquette

• Ability to multi-task in a fast-paced environment

• Proficiency in Microsoft Office Suite and the ability to learn new software

• Excellent organizational, critical thinking, and communication skills

• Ability to work independently and prioritize effectively

• Commitment to confidentiality and teamwork

Preferred Qualifications:

• Previous experience researching patient information and creating reports

• Experience supporting system upgrades, maintenance, or troubleshooting

• Prior experience training or mentoring team members

Who We Are Looking For:

A highly detail-oriented and experienced professional who thrives in a team environment while also working independently. You are a problem-solver with strong analytical skills, capable of managing complex and sensitive information with discretion. You take initiative, support team development, and maintain the highest standards of accuracy, compliance, and efficiency.

Logan Health takes great pride in offering its employees a comprehensive benefits package that includes: 

• Health, Dental, and Vision insurance