Administrative Specialist II - Laurens Mental Health Clinic ( Beckman )

Posting number: 190610

Department: Department of Behavioral Health and Developmental Disabilities

Division: Beckman Center for Mental Health Services

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administrative Assistant

Summary

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Beckman Center for Mental Health Services, Laurens Mental Health Clinic, 442 Professional Park Road, Clinton SC 29325.

Under general supervision, the administrative specialist II will perform a variety of advanced administrative and clerical duties which are critical in meeting Access to Care Protocols and to the general operation of the mental health clinic.

Responsibilities for the Administrative Specialist II:

• Adhere to access to care protocols to include - completion of C-20’s as appropriate, managing a will-call list, and making appointment reminder calls.
•  Schedule all telehealth and clinic-based patient appointments and prescription requests.
• Provide professional and courteous customer service to include- Answering the telephone timely, handling routine calls appropriately, greeting/orienting clients and visitors, ensuring patients and visitors are seen for appointments timely, maintaining a neat and orderly lobby. 
• Ensure patients complete registration/intake per OMH policy and Quality standards.  Provide patients assistance with voter registration.
• Ensure that patients receiving a self-pay reduction have submitted appropriate documentation. Complete yearly financial updates on each client in accordance with OMH DoFS and Beckman policies and procedures.
• Collect self-pay charges and complete deposits in accordance with OMH (Department of Financial Services) policies and Procedures. 
• Adhere to policies and procedures according to Corporate Compliance, Fire and Safety and CARF.  Demonstrate cultural competency.  

Examples of duties

•   A high school diploma. Related clerical experience may be substituted for a high school diploma.
  
  

Additional Requirements:

• A high school diploma and two (2) years of clerical experience; or an associate degree in secretarial science or other related field; or three year's clerical experience.

Qualifications

Bilingual abilities in English and Spanish (or another language) are a plus.

Supplemental information

Post hire, employees must:

• Utilize judgement and discretion in implementation of policies, practices and procedures.  
•  Operate standard office equipment.
• Collect and assemble information in a clear, concise manner.
• Communicate effectively, both orally and written.
•  Coordinate work assignments.
• Establish and maintain effective working relationships with staff and the general public.
• Maintain confidentiality.
• Understand that position is considered essential and may be called back during crises/disasters/emergencies.       

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application.  Any misrepresentation will result in your disqualification from employment.  Please complete the state application to include all current and previous work history and education.  A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees: 

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and chil