LEGOLAND CA Central Planning Assistant Manager (Seasonal)
Merlin EntertainmentsAbout the role
What you'll bring to the team
Position Summary:
The full time, Central Planning Assistant Manager (Assistant Staffing Manager) role exists to ensure that the Resort is always efficiently resourced, across all departments, in line with visitor numbers and available staffing, to deliver a world class guest experience.
This role supports the Team to consistently be the No. 1 resort in the US for Merlin and elevating the LEGOLAND experience to new heights for Model Citizens and Guests.
Scope of Role:
- Ensure scheduling maximizes staff utilization to optimize the number of unique individual employees required to meet departmental unit needs and maximize retention.
- Ensure the Resort is resourced to departmental unit requirements based online schedules, budgets and ongoing data analysis of guest flow.
- Partner with all areas of the resort to ensure clear and consistent communication about all schedules and budgeted labor.
- Deliver the data to support a guest journey focused resort experience, as measured by all available metrics to optimize labor management
This is a seasonal role, with an end date of September 1st, 2025.
We are LEGOLAND California Resort - the place where FUN is built, and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
Be a part of our Team as we celebrate our 25th Birthday this Spring. Be a part of the AWESOME Experience!
Qualifications & Experience
Essential Functions:
- Creates and posts MC schedules two weeks in advance.
- Oversees and addresses all MC schedule requests and availability changes.
- Tracks MC time and attendance for area review.
- Partner/collaborate with the departments to maximize cross skilling to continually optimize resourcing costs, building strong relationships to ensure buy-in.
- Support HR recruitment process ensuring resource requirements are provided on a timely basis
- Work with partners to ensure an effective “Guest experience” strategy in line with resort strategic and tactical improvement plans.
- Partner with the departments to optimize resource planning requirements for revenue, cost and guest experience
- Continually look for ways to improve the efficiency of labor management across the resort.
- Support HR recruitment process ensuring resource requirements are provided on a timely basis
- Partner with the departments to optimize resource planning requirements to reduce labor cost and enhance guest experience
- Participate in CPT Park Duty program
- Prepare and present reports as requested using data out of scheduling systems and utilizing available tools
- Performs other duties as assigned.
- Lead weekly schedule review meeting with operations team to present future schedule and ensure buy-in schedule strategy
Background and Experience:
- Must have experience with scheduling large departments.
- 1-2 years’ experience in a visitor attraction, theme park, museum, leisure, hotel, or theatre environment preferred
- Strong problem-solving skills.
- Requires the ability to remain calm under pressure
- Requires strong organizational skills with superb attention to detail.
- Self-motivated and demonstrates initiative.
- Leads by example with a demonstrated history of supporting colleagues and staff.
- Dedicated to providing outstanding guest service
- Experience with Dayforce and/or When 2 Work preferred
- Must show high aptitude in the use of all Microsoft Office modules
- Open availability to be able to support theme park operational hours
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