Senior Associate - Program Management – Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.

The Senior Associate in Program Management will serve as the operational backbone of the Digital Workplace program function, owning Jira Cloud configuration, workflow design, reporting infrastructure, and documentation integrity across Digital Workplace and Global Real Estate initiatives.

This role will ensure structured tracking, automation, and reporting consistency across global site projects and workplace technology programs.

Key Responsibilities

Jira Cloud Ownership

·        Own Jira Cloud configuration including workflow design, ownership logic, automation, and reporting build-out

·        Create and maintain workflows supporting Digital Workplace and Global Real Estate initiatives

·        Develop automation to streamline tracking and improve transparency

·        Ensure system data integrity and alignment with documented standards

Reporting & Portfolio Visibility

·        Build dashboards and develop executive-ready PowerPoint materials supporting governance and leadership forums

·        Ensure consistent reporting across all site-level initiatives

·        Maintain accurate portfolio tracking while identifying cross-initiative dependencies, emerging themes, and enterprise-level impacts

Intake & Innovation Tracking

·        Manage intake process for new technology requests

·        Track innovations being evaluated, tested, and piloted

·        Maintain visibility into vendor pilots and evaluation status

Documentation Management

·        Maintain RACI documentation and update based on aligned changes

·        Maintain centralized documentation of Technology standards and processes

Required Qualifications

·        4+ years of experience in program management, PMO, operations, or systems administration

·        Proficient in configuring and managing Jira Cloud workflows

·        Proficient in Excel

·        Strong analytical and organizational skills

·        Strong PowerPoint and executive presentation development skills

·        Ability to synthesize complex information into clear, structured executive narratives

·        Experience building dashboards and structured reporting

Preferred Qualifications

·        Experience supporting workplace technology, global real estate, or future building technology

·        Experience implementing workflow automation

·        Strong documentation discipline

·        Experience supporting governance forums

Leadership Behaviors

·        Takes ownership of systems and outcomes

·        Demonstrates strong attention to detail and process discipline

·        Proactively identifies inefficiencies and recommends improvements

·        Partners effectively across teams

·        Maintains high standards of data accuracy and integrity