Inside Sales Representative

Company: Engineered Specialty Products, Inc

About Us
Engineered Specialty Products (ESP) has been a leader in Quality Pressure and Temperature Instruments for over 25 years. With strong product lines and positioning in the market, ESP is poised for exceptionally strong growth, both short- and long-term, in a growing industry. ESP’s primary product brands include Precision Instrument Co. (PIC) and Baumer Process Instrumentation. The family of products that we carry under PIC brand have been recognized for quality, service, and competitive price for over 20 years. For high end electronic and mechanical measuring instruments we offer our Baumer Instrument line. ESP offers a one-stop, tailor made solution for the pressure and temperature industry. With innovative thought leaders and a strong story to tell of sustained growth, ESP is expanding their organizational infrastructure to support our growth projections. We are in the process of developing and expanding our operational infrastructure including a ERP system upgrades, website development, technology expansion and organizational structure. If you are interested in joining our dynamic team, please contact Brien Whitford at your convenience.


Website: www.espgauges.com


The Inside Sales Account Manager is responsible for developing and maintaining strong customer relationships, acting as the primary point of contact for inquiries, issues, and sales opportunities. This role focuses on driving revenue growth by identifying upselling and cross-selling opportunities, expanding product usage within existing accounts, and proactively addressing customer needs. They analyze account trends, monitor market activity, and adjust sales strategies to meet or exceed sales quotas. Additionally, they collaborate with internal teams— including order fulfillment, operations, and business development—to ensure seamless customer experiences and long-term account success.
Core Job Duties:
• Develop and maintain strong relationships with assigned customer accounts
• Act as the primary point of contact for customer inquiries, issues, and requests
• Proactively monitor account performance and identify growth opportunities
• Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts
• Develop tailored sales strategies based on customer needs and preferences
• Conduct product demonstrations and provide detailed explanations of offerings
• Address customer concerns promptly, ensuring high satisfaction levels
• Collaborate with order fulfillment teams to resolve issues effectively
• Educate customers on new products, features, and services
• Identify and pursue opportunities to onboard new accounts
• Collaborate with business development teams to nurture leads
• Utilize CRM tools to track and manage sales opportunities
• Analyze account trends to identify growth potential and risk factors
• Monitor competitor activity and market trends to adjust sales strategies
• Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies
Works Closely with the Manager of Inside Sales:
• Ensure sales plans are executed to increase revenues and margins
• Maintain high level of customer satisfaction
• Develop annual forecasts by Sales Representative and territory
• Make recommendations regarding potential new products and markets
• Suggesting sales promotions, pricing, or literature (marketing) ideas to increase sales
Exemplifies our Company Values in “the How” Business is Done Everyday:
• Energy - Passion to take action now; Do what we say we are going to do; Positive team contribution everyday
• Service - Strive to always build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication
• People - Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done
Helps Builds a Strong Culture through Applying Servant Leadership Principles:
• Be authentic, be vulnerable, be accepting, be present, be useful
• Be committed to creating a work environment that people can do their best and find meaning
• Implement performance standards that are clear and develop an agreement
• Develops strategic accountability by using performance appraisals bi-annually
• Deals with negative issues immediately and head on
• Seeks a formal evaluation of their job skills from their direct supervisor
To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made t