Customer Support Assistant

Company Description

Next Comms Talk – About Us
At Next Comms Talk, we are redefining the way businesses communicate. As a leading communications firm based in Tampa, FL, we specialize in delivering strategic solutions that drive engagement, clarity, and impact. Our team thrives on creativity, collaboration, and a commitment to excellence, and we are looking for talented professionals to join our mission.

Job Description

Job Description

We are seeking a dedicated Customer Support Assistant to join our dynamic team in Tampa, FL. This role is essential in providing outstanding service to our clients, resolving inquiries efficiently, and ensuring a positive experience at every interaction. The ideal candidate is proactive, detail-oriented, and passionate about helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.

• Resolve product or service issues efficiently, escalating when necessary.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to improve processes and customer satisfaction.

• Provide feedback on recurring issues and assist in developing solutions.

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.

• Proven experience in customer service or a similar role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Additional Information

Benefits

• Competitive salary: $50,000 – $56,000 per year

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Comprehensive training and skill-building programs

• Full-time, permanent position with standard work hours