Hospital Operations On-Site Manager

Position Summary

The Hospital Operations Manager oversees the daily operations of a hospital-based On-site program, managing customer relationships and supervising employees. This role focuses on maximizing equipment utilization, inventory, and supplies, and participates in revenue growth activities to achieve financial and operational objectives.

Primary Duties and Responsibilities

• Manage the customer on-site service program and lead on-site employees to achieve business objectives for a 3 shift operation.
• Collaborate with internal teams to promote revenue growth, cost containment, and service expansion.
• Conduct training on medical equipment for company and customer staff.
• Manage equipment inventory and par levels according to contract terms and policies.
• Handle missing and lost equipment, accessories, and software upgrades.
• Perform audits and internal reviews to ensure proper business management practices.
• Comply with patient privacy laws.
• Participate in hospital committees and integrate hospital protocols into daily activities.
• Ensure safety, health, and quality compliance with company, governmental, and customer policies.
• Recruit, train, and develop employees, providing continuous feedback and promoting teamwork.
• Foster communication among team members to enhance visibility for internal staff and customers.
• Make sound and timely decisions.
• Develop staffing and on-call schedules based on demand.
• Hold self and staff accountable for completing assignments.
• Resolve customer and staff concerns using effective conflict resolution skills.
• Ensure accurate documentation for billing and regulatory compliance.
• Assist with account receivable collections.
• Perform other assigned duties.
• These job descriptions do not imply that these are the only duties to be performed. Employees are expected to perform other duties necessary for the effective operation of the department.

Required Experience

• Bachelor’s degree preferred or equivalent work experience.
• 5 years of supervision/management and customer excellence experience.
• Prior hospital setting experience preferred.
• Knowledge of the healthcare industry and hospital medical equipment preferred.
• Business and financial management expertise for contract management and account margin maintenance.

Required Skills & Abilities

• Build credibility and trust with customer administration, clinicians, and staff.
• Possess a quality orientation with a “get it right the first time” attitude.
• Understand Profit and Loss (P&L) statements and customer profitability reports.
• Experience working in a time-critical environment.
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including evenings, weekends, holidays, nights, and emergency off-hours.
• Valid driver’s license.
• Able to lift and/or push 75 pounds.
• Able to stand and walk for long periods.
• Strong communication and presentation skills (listening, writing, and speaking).
• Proactive and self-motivated.
• Team-oriented and respectful of others.
• Organized and able to prioritize to meet deadlines.
• Respond positively to challenges and targets.
• Remain calm and self-controlled in the face of ambiguity and change

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It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance opt