Director of UX Research Partner

The Director of UX Research Partner will be pivotal in servicing enterprise accounts. As a key Account Management team member, the UX Research Partner will contribute to cultivating strong client relationships and identifying sales opportunities.

Travel 30% will be required and may be required to occasionally work irregular hours, nights, and weekends as needed.

This compensation range is indicative of the role. Compensation offered is based on evaluation during the interview process, the candidate's range and depth of experience, business and market financials, and internal pay parity.

We are known for helping Fortune 500 companies understand their user’s needs by mapping out their customers’ journeys, developing behavioral personas, usability testing, and co-designing new products with the user top of mind using proven research methodologies.

General Accountabilities:

Account Management: (80%)

• Develop and implement strategies to increase sales and revenue from existing clients

• Collaborate with cross-functional teams to align sales efforts with the company's overall business goals

• Collaborate with clients to develop tailored solutions that align with their business objectives

• Ensure client’s expectations are met 

• Proactively address issues 

• Identify continuous improvement initiatives to ensure the delivery of high-quality services 

• Collaborate with Executive Oversights on specific accounts and support customer UX initiatives 

New Client Cultivation (20%)

• Identify and introduce to KLI new business opportunities to expand our client portfolio

• Implement effective prospecting and outreach strategies to attract potential clients

• Build and maintain strong, long-term relationships with clients, understanding their needs and providing tailored solutions.

• Collaborate with clients to identify potential areas where KLI can support their initiatives. 

• Assess prospective customers’ research needs and requirements to determine fit and to recommend the most appropriate services

Revenue Optimization 

• Develop and execute initiatives to maximize revenue from existing clients

• Proactively address any issues or concerns raised by clients to maintain high satisfaction levels

Job Qualifications

• Proven experience in client growth, sales, or business development

• Strong analytical and strategic thinking skills

• Excellent communication and negotiation abilities

• Results-driven with a track record of achieving growth targets

Education

• Minimum Education: Bachelor's Degree in a related field

• Minimum Experience: Minimum 10 years experience as a UX researcher and/or leader

• Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA. 

• Preferred Experience: User Research Experience preferred

About Our People

The secret to our success is our people! Everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and has the ability to work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture. Learn more at keylimeinteractive.com 

We offer a remote and flexible work environment, and benefits are in line with top companies - health, dental, vision, disability and life insurance, 401k, PTO, FSAs, and fun company events, as we want to attract only the best. We are looking forward to meeting you!

About Key Lime Interactive

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experi