Customer Experience Manager/Sr. Manager, Product Management (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

#BI-Hybrid#LI-Hybrid

Reports to:

Director, Product Management - Small Business (SMB)

About the Role:

We are currently seeking a highly capable and experienced Manager/Sr. Manager to join our Product Management team in Denver. This role is pivotal in leading efforts to enhance the customer experience for small businesses across various platforms, including web and communications. The successful candidate will play a key role in experimenting with and optimizing our product roadmaps, and will work closely with internal teams such as Design, Sales, Data Analytics, and Marketing. This position calls for a leader who is innovative, decisive, and focused on delivering exceptional customer experiences.

Responsibilities:

• Develop and execute the strategy and roadmap for the SMB product's customer and partner experience.
• Lead and inspire a high-performing product management team, hiring and mentoring to foster collaboration.
• Use data-driven analysis to guide product performance, ensuring effective communication within the team.
• Collaborate with Marketing, Sales, Design, and Support teams to create customer-centric products.
• Work closely with engineering to determine optimal technical solutions for customer and business goals.
• Continuously improve product management processes and practices.

Requirements:

• 7+ years of product management experience, focusing on customer experience and product launches (FinTech experience is a plus).
• 3+ years leading and developing product management teams with strong leadership skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong collaboration and communication skills, used to influence and align stakeholders.
• Proven success in launching and managing customer-facing products.
• Experience working with business, design, and engineering teams to create top-tier user experiences.
• Familiarity with agile development methodologies.

For Colorado-based candidates, the budgeted range is $165,000-$185,000, but actual compensation may vary based on experience including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive plans, and the Company’s benefits plans.  More details about our company benefits can be found at the following link: Enova Benefits

Benefits & Perks:

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qu