Enterprise Services - Business Solutions/Adoption Enablement Leader (Hybrid)

Date Posted:

2026-07-10

Country:

United States of America

Location:

US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

What You Will Do
The Adoption Enablement Leader develops the capability that enables successful adoption of major transformation initiatives across Enterprise Services/Business Solutions. This role builds adoption roadmaps, playbooks, journey maps, and common standards that program teams, service owners, and SMEs use to drive readiness and sustainment to drive business outcomes across major programs and initiatives. The leader partners closely with multiple internal teams including Program Management (PM), Change Management, Communications, Knowledge & Education, and service owners—while ensuring adoption execution remain with the teams delivering the change.

Key Responsibilities

• Partner with Program Management, Change Management, Communications, Knowledge & Education, and SMEs to embed adoption execution into program planning.

• Develop adoption roadmaps aligned to project milestones and organizational readiness to show major programs at the Business Solutions’ level.

• Create and maintain adoption playbooks and templates across Business Solutions.

• Communicate to leadership at various levels Adoption Readiness across major programs and initiatives.

• Define cross-program interdependencies and readiness checkpoints.

• Provide adoption guidance and tools; ensure service owners and project teams maintain ownership for executing the change.

• Support readiness assessments, risk identification, and mitigation planning.

• Monitor adoption progress and escalate risks or patterns.

• Build adoption capability across teams through coaching and continuous improvement.

• Ability to assess impacts and readiness needs across different user personas and translate insights into practical recommendations to enable adoption

• Teach and coach project teams on adoption frameworks and practices to build internal capability and enable repeatable execution

What You Will Learn

• How to build and apply enterprise adoption frameworks, roadmaps, and playbooks that integrate with program teams, change management, communications, and education strategies.

• How to assess readiness, map user personas, identify cross‑program impacts, and translate insights into actionable adoption guidance for project teams.

• How to coach teams and leaders on adoption best practices, enabling scalable, repeatable execution and stronger business outcomes across major initiatives.

Qualifications You Must Have

• Typically requires: A University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a related field and minimum 10 years experience

• Bachelor’s degree in Business, Organizational Development, Program Management, Communications, or related field.

• 5+ years experience as a Change Lead, Adoption Lead, Business Readiness Lead, or similar-type role.

• 5+ years leading or supporting large-scale organizational change efforts.

Qualifications We Prefer

• Excellent written and verbal communication skills.

• Excellent listening skills with the ability to translate stakeholder needs into action.

• Ability to influence without direct authority

• Resilient and tenacious, able to navigate ambiguity and shifting priorities.

• Highly organized with a natural inclination for planning, structure, and tactical follow-through.

• Ability to influence without authority and guide teams t